Operational Defect Database
BugZero found this defect 265 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00134353en_us
Advisory: HPE ProLiant DL325/DL345/DL365/DL385 Gen11 Servers - Servers Running System ROM 1.32 or 1.40 May Stop Responding and Experience a Red Screen of Death (RSOD) During Boot
Last update date:
12/18/2023
Affected products:
HPE ProLiant DL325 Gen11
HPE ProLiant DL345 Gen11
HPE ProLiant DL365 Gen11
HPE ProLiant DL385 Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On any of the HPE ProLiant Gen11 servers mentioned in the Scope section below, the system may intermittently stop responding and encounter a Red Screen of Death (RSOD) during boot, when running System ROM version 1.32 or 1.40 with iLO Firmware version 1.50. The Red Screen of Death (RSOD) will be similar to the following with an x64 Exception Type 0x0E - Page-Fault Exception.
Scope
Any of the following HPE ProLiant Gen11 servers are impacted by this issue when using System ROM revisions v1.32 or v1.40 and iLO Firmware v1.50: HPE ProLiant DL385 Gen11 server HPE ProLiant DL365 Gen11 server HPE ProLiant DL325 Gen11 server HPE ProLiant DL345 Gen11 server
Resolution
This issue is resolved with System ROM version 1.42 (or later). If this issue occurs, power off the system and flash System ROM 1.42, then cold boot the system. To download the latest System ROM, perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center . 2.Enter a product name (e.g., " DL380 Gen10") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Select the Software Type "BIOS" -Select the Subtype "System ROM" -For further filtering if needed select the specific Operating System from the Operating Environment Type. 4.Locate and select the System ROM 1.26 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click Download. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
