Operational Defect Database
BugZero found this defect 259 days ago.
Data sources
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Hewlett Packard Enterprise | a00134417en_us
Advisory: HPE Intel-based ProLiant Gen11 Servers and Synergy 480 Gen11 Compute Module - The Intel Processor May Experience a Timeout Machine Check Exception
Last update date:
2/6/2024
Affected products:
HPE Synergy 480 Gen11 Compute Module
HPE ProLiant DL320 Gen11
HPE ProLiant DL360 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE ProLiant DL560 Gen11
HPE ProLiant ML110 Gen11
HPE ProLiant ML350 Gen11
HPE Alletra Storage Server 4110
HPE Alletra Storage Server 4120
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Under very limited conditions, any of the Intel-based servers mentioned in the Scope section below, may experience an error that results in an unexpected reset with a machine check error logged to the Integrated Management Log (IML). This issue is not unique to HPE systems.
Scope
Any of the following servers: HPE ProLiant DL360 Gen11 HPE ProLiant DL380 Gen11 HPE ProLiant ML350 Gen11 HPE ProLiant DL380a Gen11 HPE ProLiant DL560 Gen11 HPE ProLiant DL320 Gen11 HPE ProLiant DL110 Gen11 HPE ProLiant ML110 Gen11 HPE Alletra 4110 Gen11 HPE Alletra 4120 Gen11 HPE Synergy 480 Gen11 Compute Module Configured with any of the following CPUs: Intel Xeon-Gold 6448H 2.4GHz 32-core 250W Intel Xeon-Gold 6448Y 2.1GHz 32-core 225W Intel Xeon-Gold 6444Y 3.6GHz 16-core 270Z Intel Xeon-Gold 6442Y 2.6GHz 24-core 225W Intel Xeon-Gold 6438Y+ 2.0GHz 32-core 205W Intel Xeon-Gold 6434 3.7GHz 8-core 195W Intel Xeon-Gold 6426Y 2.5GHz 16-core 185W Intel Xeon-Gold 6418H 2.1GHz 24-core 185W Intel Xeon-Gold 6416H 2.2GHz 18-core 165W Intel Xeon-Gold 5420+ 2.0GHz 28-core 205W Intel Xeon-Gold 5418N 1.8GHz 24-core 165W Intel Xeon-Gold 5418Y 2.0GHz 24-core 185W Intel Xeon-Gold 5416S 2.0GHz 16-core 150W Intel Xeon-Gold 5415+ 2.9GHz 8-core 150W Intel Xeon-Silver 4416+ 2.0GHz 20-core 165W Intel Xeon-Silver 4410Y 2.0GHz 12-core 150W Intel Xeon-Bronze 3408U 1.8GHz 8-core 125W
Resolution
HPE recommends that customers update the System ROM of servers with affected processors to version 1.44 (or later). This version of the System ROM will update the internal processor firmware of each installed processor during boot. This internal processor firmware cannot be downgraded even if the System ROM is downgraded. Using processors with different versions of internal processor firmware is not supported. At the time this Advisory was published there is no chance to have mismatched revisions of the internal processor firmware using version 1.44 or later of the System ROM. When installing an additional processor or replacing a processor, it is possible that a newly installed processor could have a newer revision of the internal processor firmware than what the System ROM includes. This creates the possibility of having processors with mismatched revisions of the internal processor firmware, which is not supported. At the time when this Advisory was published, System ROM version 1.44 contains the latest version of the internal processor firmware and there is no opportunity for an internal processor firmware mismatch if using this revision of the System ROM. NOTE: The System ROM will display an informational message and log an informational entry into the Integrated Management Log (IML) if any installed processor contains a newer revision of the internal processor firmware than the System ROM contains. While this message does not indicate a functional issue or indicate that there is a mismatch in the revisions of internal processor firmware for systems with more than one processor installed, it does indicate there is a possibility for a mismatch to occur because the System ROM cannot modify the internal processor firmware for a processor with a later revision of this firmware than the System ROM contains. To download the latest System ROM , perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center . 2.Enter a product name (e.g., " DL380 Gen11") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Select the Software Type "BIOS" -Select the Subtype "System ROM" -For further filtering if needed select the specific Operating System from the Operating Environment Type. 4.Locate and select the System ROM 1.44 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click Download. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
