Operational Defect Database
BugZero found this defect 117 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00134433en_us
Advisory: (Revision) HPE Fibre Channel Host Bus Adapter - In a Synergy Gen10 or Gen10 Plus Environment, During a Firmware Update From Version 1.77.12 To Version 2.00.01, the HBA May Become Inoperable or Invisible to the Operating System After Restart
Last update date:
1/24/2024
Affected products:
No affected products provided.
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 3 January 24, 2024 Updated the Resolution section with HPE Synergy Service Pack (SSP) version 2023.10.01 and later, which contains the fix 2 October 24, 2023 Added URLs for Red Hat Enterprise Linux, VMware ESXi, and HPE Synergy Service Pack in the Resolution section for where to obtain updates for the HBA firmware 1 September 5, 2023 Original Document Release In an HPE Synergy environment with SY480 Gen10 or Gen10 Plus compute modules, an attempt to update the firmware for the HPE Synergy 5830C 32Gb Fibre Channel (FC) Host Bus Adapter (HBA) using HPE Synergy Service Pack (SSP) 2023.05.01 or 2022.11.01 may not complete successfully. After the host compute module reboots, the adapter attempts to update its NVRAM contents and, based on the extent it was able to write in NVRAM, the adapter may not be represented correctly in the UEFI as well as the operating system, or it may be unable to establish a link into the fibre channel network. The host operating system will record the following errors in the system logs: ESXi7.0 /var/run/log/vmkernel.log mb[0]=4006 mb[1]=2 mb[2]=9bb6 cmd=48 ****2023-05-02T17:34:48.934Z cpu22:525339)qlnativefc: (de:0.1): scsi(2): qlnativefcInitFirmware: failed=102 mb0=0x4006, mbx1=0x2, mbx2=0x9bb6 mbx3=0xe000. WARNING: qlnativefc: (13:0.0): scsi(6): scsi(6): Failed to initialize adapter - Adapter flags 2. RHEL / SUSE similar errors in /var/log/messages, Jul 3 12:02:33 f2watpa1 kernel: qla2xxx [0000:0f:00.0]-00d2:1: Init Firmware **** FAILED ****. Jul 3 12:02:33 f2watpa1 kernel: qla2xxx [0000:0f:00.0]-00d6:1: Failed to initialize adapter - Adapter flags 2. To help identify that the adapter is in a failed state after the firmware update and cannot connect to the SAN, enter the UEFI BIOS system configuration (using F9) for the HPE Synergy 5830c FC HBA Advanced settings. NOTE : The default parameter values for Login Retry Count, Port Down Retry Count, and Link Down Timeout values are all set to "0" (zero):
Scope
This advisory applies to HPE Synergy 5830C 32Gb Fibre Channel Host Bus Adapters using HPE Synergy Service Pack (SSP) 2023.05.01 or 2022.11.01.
Resolution
This issue is fixed in HPE Synergy Service Pack (SSP) version 2023.10.01 and later. As a workaround, update the HPE Synergy 5830c FC HBA firmware to version 2.01.03: Windows Smart Component: HPE Firmware Flash for Synergy QLogic Fibre Channel Host Bus Adapters - Microsoft Windows Server 2016/2019 (x86_64) Red Hat Enterprise Linux (RHEL) smart component: HPE Firmware Flash for QLogic Synergy Fibre Channel Host Bus Adapters - Linux (x86_64) VMware ESXi Smart Component: HPE Firmware Flash for QLogic Synergy Fibre Channel Host Bus Adapters for VMware vSphere 7.0 HPE Synergy Service Pack (SSP) Oct 2003 Smart Component: HPE Synergy Service Pack If the HPE Synergy FC HBA is still unable to recover, contact HPE Customer Support to assist with the recovery procedure. Contact your local country HPE Customer Support or log a case via the HPE Support Center and reference document ID a00134420. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
