Operational Defect Database
BugZero found this defect 74 days ago.
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Hewlett Packard Enterprise | a00134478en_us
Advisory: (Revision) HPE Smart Update Manager Software - When Performing Offline Automatic Mode for an Update Using Service Pack for ProLiant, Certain Smart Array Controller Firmware is Updated to Minimum Active Version Instead of Latest Firmware Version
Last update date:
3/7/2024
Affected products:
Smart Update Manager (SUM)
HPE Apollo Controllers
HPE Boot Device Options
HPE Smart Array E208i-a Controller
HPE Smart Array E208i-c Controller
HPE Smart Array E208i-p Controller
HPE Smart Array P204i-c Controller
HPE Smart Array P408e-m Controller
HPE Smart Array P408e-p Controller
HPE Smart Array P408i-a Controller
HPE Smart Array P408i-c Controller
HPE Smart Array P408i-p Controller
Affected releases:
Smart Update Manager Software
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 March 7, 2024 Removed reference to the issue being resolved in a future release. 1 September 6, 2023 Original Document Release. Upgrading the Smart Array controller firmware requires updating to the minimum version followed by a reboot to update to the latest firmware version. During an Offline automatic update using Service Pack for ProLiant (SPP), when the installed firmware version of a Smart Array controller is less than the minimum active version, the firmware is updated to the minimum version instead of the latest firmware version.
Scope
Any HPE ProLiant and HPE Synergy Gen10/Gen10 Plus server models running Smart Update Manager (SUM) version 10.2.0 or earlier. Smart Array Controllers are follows: Smart Array Controller Minimum Active Version Latest Available Version HPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P408e-m, P204i-c, P416ie-m and P816i-a SR Gen10, Gen10 Plus and Gen11 5.61 6.22 HPE Gen11 Boot Controller NS204i-u, NS204i-d and HPE Gen10 Plus Boot Controller NS204i-p, NS204i-d, NS204i-t, NS204i-r 1.0.14.1063 1.2.14.1010
Resolution
Complete either of the options below to resolve this issue: Re-run SUM in offline automatic mode to upgrade the Smart Array Controller firmware version to the latest firmware version. Or Install the latest Smart Array Controller firmware version using iLO GUI. Upload and install the firmware component in iLO as seen in the screenshot below. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.
