Operational Defect Database
BugZero found this defect 165 days ago.
Data sources
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Hewlett Packard Enterprise | a00134533en_us
Advisory: (Revision) HPE Alletra Storage Server 4140, 4120, and 4110 - Updating NS204i Firmware on Intel VROC and Intel Volume Management Drive (VMD) May Not Be Successful
Last update date:
12/20/2023
Affected products:
HPE Boot Device Options
HPE Alletra Storage Server 4110
HPE Alletra Storage Server 4120
HPE Alletra Storage Server 4140
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 December 7, 2023 Added HPE Alletra Storage Server 4140 server to the Title, Scope, and Affected Products section. 1 September 8, 2023 Original Document Release. When attempting to update the HPE Gen11 NS204i-u within an HPE Alletra Storage Server 4140, 4120, or 4110 to a later version of firmware or the latest version of firmware, the update may not be successful as shown in the iLO Firmware, OS Software page or in the Active Health System (AHS) logs. This can occur if the server has Volume Management Drive (VMD) Support that is Enabled. Integrated Managemenet Log (IML) : By default, the HPE Alletra Storage Server 4140, 4120, and 4110 Storage Server BIOS is configured with the following settings: Intel PCH VMD Support > Enabled Intel VROC > Enabled This combination of settings is required for the VROC to effectively manage device hot-swap and the drive LEDs on storage devices connected to the backplane. However, enabling Volume Management Device (VMD) support has been found to interfere with the deployment of the current NS204i firmware update. To effectively run this update, set VROC and VMD options to the following: Intel PCH VMD Support > Disabled Intel VROC > Disabled Once the NS204i firmware has been deployed, both the VMD and VROC settings should be reset to "Enabled" to bring the server back to its original operational status.
Scope
Any of the following Storage servers configured with the components listed below: HPE Alletra Storage Server 4140 HPE Alletra Storage Server 4120 HPE Alletra Storage Server 4110 Component: HPE NS204i-u Gen11 NVMe Hot Plug Boot Optimized Storage Device (P48183-B21)
Resolution
Disable Intel PCH VMD Support and Intel VROC: Press F9 to enter the System Configuration (RBSU). Select System Configuration . Select BIOS/Platform Configuration (RBSU) . Select Storage Options . Select NVM Express Options . Select Intel NVMe . Match the entries in the screenshot below and press F12 to Save and Exit: Once the NS204i firmware has been deployed, both the VMD and VROC setting should be reset to " Enabled" in order to bring the server back to its original operational status. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.
