Operational Defect Database
BugZero found this defect 173 days ago.
Data sources
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Hewlett Packard Enterprise | a00135061en_us
Advisory: (Revision) HPE Integrated Lights-Out 6 (iLO 6) - Adding ProLiant Gen11 Server to HPE OneView 8.X May Display a "Unmanaged Communication Error" in the Add Task
Last update date:
2/13/2024
Affected products:
HPE Integrated Lights-Out 6 (iLO 6)
Affected releases:
HPE Integrated Lights-Out 6 (iLO 6)
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 November 29, 2023 Updated the Resolution with the permanent fix, iLO 6 firmware v1.53. 1 October 11, 2023 Original Document Release. After adding an HPE ProLiant Gen11 Server to HPE OneView 8.X, the add task and the server may enter an "Unmanaged Communication Error" as follows: The following is displayed in the add task:
Scope
Any HPE iLO 6 and HPE OneView 8.0 (or later) when managing HPE Gen11 servers.
Resolution
To avoid this issue, update to iLO 6 firmware v1.53 (or later). The issue is caused by non-standard UTF-8 characters similar to "7є:%q���T�U" being found in the "Recipient Email Address" and/or "Sender Domain or Email Address" fields of the iLO 6 Management --> Mail Settings UI section as shown in the example below: The issue can also be fixed by clearing these characters from these field(s) and then click "Apply". Proceed to add the server again to HPE OneView. To download iLO 6 v1.53, perform the following steps: Click the following link: http://www.hpe.com/support/ilo6 The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: For further filtering if needed - Select the specific Operating System from the Operating Environment. Locate and select the HPE Integrated Lights-Out 6 v1.53 firmware. click the Revision History tab to locate the latest version. For more important information, review the Release Notes tab. Click the Download button. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
