Operational Defect Database
BugZero found this defect 133 days ago.
Data sources
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Hewlett Packard Enterprise | a00135242en_us
Advisory: (Revision) HPE ProLiant Gen10 Servers and Synergy Gen10 Compute Modules - Persistent Memory Firmware Flash Fails When Using System ROM v2.90
Last update date:
1/16/2024
Affected products:
HPE Synergy 480 Gen10 Compute Module
HPE Synergy 660 Gen10 Compute Module
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL20 Gen10 server
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 server
HPE ProLiant DL560 Gen10 server
HPE ProLiant DL580 Gen10 server
HPE ProLiant DX170r Gen10 server
HPE ProLiant DX190r Gen10 server
HPE ProLiant DX360 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 January 8, 2024 Updated Resolution with permanent fix. 1 October 23, 2023 Original Document Release. In any of the HPE Gen10 systems mentioned in the Scope section below, when updating to System ROM version 2.90, the firmware version 2.0 for the Persistent Memory will fail to be flashed with the following error: "HPE persistent Memory has changed state to exception." The System ROM package version 2.90 contains PMEM version 2.0 and other programmable items. When installing the 2.9 package, the PMEM 2.0 may not be installed. The following message will be displayed on the POST screen: "Firmware Update failed. An error occurred while attempting to update (STATUS = Aborted)."
Scope
Any of the following servers: HPE ProLiant DL160 Gen10 server HPE ProLiant DL180 Gen10 server HPE ProLiant DL20 Gen10 server HPE ProLiant DL360 Gen10 server HPE ProLiant DL380 Gen10 server HPE ProLiant DL560 Gen10 server HPE ProLiant DL580 Gen10 server HPE ProLiant DX170r Gen10 server HPE ProLiant DX190r Gen10 server HPE ProLiant DX360 Gen10 server HPE ProLiant DX380 Gen10 server HPE ProLiant DX4200 Gen10 server HPE ProLiant DX560 Gen10 server HPE ProLiant ML110 Gen10 server HPE ProLiant ML350 Gen10 server HPE ProLiant XL170r Gen10 Server HPE ProLiant XL190r Gen10 Server HPE ProLiant XL230k Gen10 Server HPE ProLiant XL270d Gen10 Server HPE ProLiant XL450 Gen10 Server HPE Synergy 480 Gen10 Compute Module HPE Synergy 660 Gen10 Compute Module
Resolution
This issue has been fixed with System ROM version 3.0 (or later). To download the latest System ROM, perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center . 2.Enter a product name (e.g., " DL380 Gen10") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Select the Software Type "BIOS" -Select the Subtype "System ROM" -For further filtering if needed select the specific Operating System from the Operating Environment Type. 4.Locate and select the System ROM 3.0 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click Download. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
