Operational Defect Database
BugZero found this defect 61 days ago.
Data sources
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Hewlett Packard Enterprise | a00135452en_us
Advisory: (Revision) HPE Integrated Lights-Out 5 (iLO 5) and iLO 6 - In a Server with Drives in the Hundreds, the iLO 5 or iLO 6 User Interface May Become Unresponsive and Inaccessible After the Storage Tab is Clicked
Last update date:
3/20/2024
Affected products:
HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers
Affected releases:
HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 March 20, 2024 Updated the Resolution with the permanent fix, iLO 5 firmware v3.02 and iLO 6 firmware v1.57. 1 October 30, 2023 Original Document Release. In a server configured with drives in the hundreds, in the HPE Integrated Lights-Out 5 (iLO 5) or iLO 6 User Interface, clicking on the "System Information" -> "Storage" tab may render the iLO 5 or iLO 6 user interface unresponsive and inaccessible. The iLO 5 or iLO 6 user interface will display the following message: No drives were found in this system. You may need to reboot the host system to discover them. Failed to retrieve complete storage device information. Refresh the page in a few minutes. A reset of iLO 5 or iLO 6 is required for the web interface to be accessible again. However, clicking on the "Storage" tab will cause the web interface to be inaccessible again Note : iLO 5 can monitor 256 physical drives total and 256 volumes total. Refer to the iLO 5 User Guide for more information.
Scope
Any HPE ProLiant Gen10 Plus server with iLO 5 or iLO 6 with hundreds of drives configured.
Resolution
This is resolved in iLO 5 firmware v3.02 and iLO 6 firmware v1.57. To download iLO 5 v3.02 or iLO 6 v1.57, perform the following steps: Click either of the following links: http://www.hpe.com/support/ilo5 or http://www.hpe.com/support/ilo6 The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: For further filtering if needed - Select the specific Operating System from the Operating Environment. Locate and select the HPE Integrated Lights-Out 5 v3.02 Firmware or HPE Integrated Lights-Out 6 v1.57 Firmware . click the Revision History tab to locate the latest version. For more important information, review the Release Notes tab. Click the Download button. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
