Operational Defect Database
BugZero found this defect 203 days ago.
Data sources
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Hewlett Packard Enterprise | a00135456en_us
Advisory: HPE Integrated Lights-Out 6 (iLO 6) - When Initiating a Restart Through the Operating System Immediately After an iLO 6 Reset, the Server Enters into a Powered Off State Instead of an OS Restart
Last update date:
3/1/2024
Affected products:
HPE Integrated Lights-Out 6 (iLO 6)
HPE ProLiant DL110 Gen11
HPE ProLiant DL320 Gen11
HPE ProLiant DL325 Gen11
HPE ProLiant DL345 Gen11
HPE ProLiant DL360 Gen11
HPE ProLiant DL365 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE ProLiant DL385 Gen11
HPE ProLiant DL560 Gen11
HPE ProLiant DX365 Gen11
Affected releases:
HPE Integrated Lights-Out 6 (iLO 6)
Fixed releases:
No fixed releases provided.
Description:
Info
When a user initiates a server restart through the operating system immediately after performing an HPE integrated Lights-Out 6 (iLO 6) reset procedure, the server will shut down rather than restarting. This occurs because when an HPE Gen11 system is accessing the Advanced Configuration and Power Interface (ACPI), that requires a minimum time for synchronization between iLO 6 and the operating system, Linux or Windows.
Scope
Any HPE Gen11 system with iLO 6.
Resolution
Due to the iLO 6 management controller loading multiple application components in the background during an iLO 6 reset is in progress, and the iLO 6 takes longer than ILO 5. HPE recommends waiting for the completion of iLO 6 reset task and at least two minutes before initiating a server restart through the operating system. This recommendation applies when the iLO 6 is reset either through an iLO 6 firmware update or manually. This advisory will be updated when additional information is available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
