Operational Defect Database
BugZero found this defect 194 days ago.
Data sources
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Hewlett Packard Enterprise | a00135655en_us
Advisory: HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit - Power Supplies (P39385-001) Running Firmware Version 3.0, May Go into Standby Mode and Fail, Causing Loss of Redundancy
Last update date:
1/10/2024
Affected products:
HPE Flexible Slot Power Supplies
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Any HPE server configured with the 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit (P39385-001/P38995-B21) and running firmware version 3.0, may go into standby mode and fail, causing loss of redundancy and producing IML messages similar to the following: *Caution,103,2261,0x0D,Power,0x0B,IML,...System Power Supply: General Failure (Power Supply X) ACTION: Replace the power supply. *Caution,103,2265,0x0D,Power,0x0B,IML,...System Power Supplies Not Redundant ACTION: Add a power supply or replace the failed power supply. Note : Fault can be with any installed PSU that goes into standby.
Scope
Delta 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit (P39385-001/P38995-B21) running firmware version 3.0.
Resolution
Update the power supply to firmware version 3.01 (or later) using the required firmware links available here: Software Details - ROM Flash Firmware Package - Flexslot_Power_Supply_800W_Platinum | HPE Support Software Details - Online Power Supply Flash Component for Linux - Flexslot_Power_Supply_800W_Platinum | HPE Support Software Details - Online Power Supply Flash Component for Windows - Flexslot_Power_Supply_800W_Platinum | HPE Support Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. If the issue occurs and the power supply is in a failed state, power-cycle it to start it running again, then proceed with the firmware flash. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
