Operational Defect Database
BugZero found this defect 158 days ago.
Data sources
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Hewlett Packard Enterprise | a00136066en_us
Advisory: (Revision) HPE Network Adapters - Unexpected Conditions May Be Experienced On Platforms Configured With Certain HPE Broadcom NX1-Based Network Adapters With Firmware Combo Image v20.25.4x or v20.26.4x
Last update date:
12/14/2023
Affected products:
HPE Ethernet 1Gb 2-port 330i Adapter
HPE Ethernet 1Gb 2-port 332i Adapter
HPE Ethernet 1Gb 2-port BASE-T BCM5720 Adapter
HPE Ethernet 1Gb 4-port 331i Adapter
HPE Ethernet 1Gb 4-port BASE-T BCM5719 Adapter
HPE Ethernet 1Gb 4-port FLR- T BCM5719 Adapter
HPE MR Gen10 Plus Controllers
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 December 14, 2023 Affected firmware versions range has been updated in the document. 3 December 6, 2023 Root cause and conditions have been updated with additional details. 2 November 27, 2023 Information about the root cause has been updated in the Description section. 1 November 17, 2023 Original Document Release. On any HPE ProLiant platform configured with any of the HPE Broadcom NX1-based network adapters with firmware combo image v20.25.4x or v20.26.4x listed in the Scope section below; the following conditions may be experienced: When the platform is also configured with any of the HPE Broadcom storage controllers listed in the Scope section below; a Power-On Self-Test (POST) failure or Red Screen of Death (RSOD) may be experienced when the system boots. An UMCE error message similar to the following will be logged in the iLO Integrated Management Log: Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x0000000A, Status 0xFE200000'00041136, Address 0x00000000'B0000000, Misc 0x00000AC0'E0401086). ACTION: Update the system firmware. If the issue persists, contact support. Slot number for PCIe devices may be not reported correctly in the HPE iLO web. These conditions occur because the HPE Broadcom NX1-based network adapters incorrectly alter certain values in the System Management BIOS (SMBIOS) table where some system devices will use as reference in the Power-On Self-Test (POST); therefore, when these system devices retrieve incorrect data from the System Management BIOS (SMBIOS), either of the conditions above may be experienced.
Scope
HPE ProLiant platform configured with any of the following HPE Broadcom NX1-based network adapters with firmware version 20.25.4x or 20.26.4x, and HPE Broadcom-based MR storage controllers: HPE Broadcom NX1-based network adapters HPE Ethernet 1Gb 2-port 330i Adapter (LOM) HPE Ethernet 1Gb 4-port 331i Adapter (LOM) HPE Ethernet 1Gb 4-port FLR-T BCM5719 Adapter (629135-B22) HPE Ethernet 1Gb 4-port BASE-T BCM5719 Adapter (647594-B21) HPE Ethernet 1Gb 2-port BASE-T BCM5720 Adapter (615732-B21) HPE Ethernet 1Gb 2-port 332i Adapter (LOM) Broadcom BCM5720 Ethernet 1Gb 2-port BASE-T LOM Adapter for HPE (LOM) Broadcom BCM5719 Ethernet 1Gb 4-port Base-T LOM Adapter for HPE (LOM) Broadcom BCM5719 Ethernet 1Gb 4-port Base-T Adapter for HPE (P51178-B21) Broadcom BCM5719 Ethernet 1Gb 4-port Base-T OCP3 Adapter for HPE (P51181-B21) HPE Broadcom-based MR storage controllers HPE MR416i-a Gen10 Plus x16 Lanes 4GB Cache NVMe/SAS 12G Controller (P26279-B21) HPE MR416i-p Gen10 Plus x16 Lanes 4GB Cache NVMe/SAS 12G Controller (P06367-B21) HPE MR216i-p Gen10 Plus x16 Lanes without Cache NVMe/SAS 12G Controller (P26324-B21) HPE MR216i-a Gen10 Plus x16 Lanes without Cache NVMe/SAS 12G Controller (P26325-B21) HPE MR416i-p Gen11 x16 Lanes 8GB Cache PCI SPDM Plug-in Storage Controller (P47777-B21) HPE MR416i-o Gen11 x16 Lanes 8GB Cache OCP SPDM Storage Controller (P47781-B21) HPE MR216i-p Gen11 x16 Lanes without Cache PCI SPDM Plug-in Storage Controller (P47785-B21) HPE MR216i-o Gen11 x16 Lanes without Cache OCP SPDM Storage Controller (P47789-B21) HPE MR408i-o Gen11 x8 Lanes 4GB Cache OCP SPDM Storage Controller (P58335-B21) Note: The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice: HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
Resolution
To resolve this issue, download and install the firmware combo image v20.27.42 that is included in the following firmware components: HPE Broadcom NX1 Online Firmware Upgrade Utility VMware for HPE ProLiant Gen10 server series Only Version 1.36.2 (or later) HPE Broadcom NX1 Online Firmware Upgrade Utility Windows Server x64 Editions for HPE ProLiant Gen10 server series Only Version 5.3.6.0 (or later) HPE Broadcom NX1 Online Firmware Upgrade Utility Linux x86_64 for HPE ProLiant Gen10 server series Only Version 2.35.3 (or later) Broadcom NX1 Online Firmware Upgrade Utility for VMware Version 1.36.2 (or later) Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions Version 5.3.6.0 (or later) Broadcom NX1 Online Firmware Upgrade Utility for Linux x86_64 Version 2.35.3 (or later) IMPORTANT INFORMATION When the issue has already occurred and the platform is not able to boot into the Operating System to run the Smart Component online update, temporarily remove the HPE Broadcom-based MR storage controller from the system, and perform either of the following actions based on the specific scenario: If the Operating System is not installed on a drive handled by the HPE Broadcom-based MR storage controller: Boot to Operation System, and use the OS-based Smart Component in online mode to update to firmware combo image v20.27.42. OR If the Operating System is installed on a drive handled by the HPE Broadcom-based MR storage controller: Boot the system using the HPE Service Pack for ProLiant (SPP) "April 2023 (2023.04.00.00) for Gen11" or "April 2023 (2023.03.00.00) for Gen10/Gen10 Plus" in offline mode, and select the "Interactive Firmware Update", and perform a force downgrade to firmware combo image v20.24.41. Note: There is no alternative to apply this workaround remotely. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
