Operational Defect Database
BugZero found this defect 68 days ago.
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Hewlett Packard Enterprise | a00136171en_us
Advisory: (Revision) HPE NVMe SSDs - Certain HPE NVMe Drives May Report a False "FiftySixDayThreshold" Wear Status Alert That Does Not Affect NVMe Functionality or Health
Last update date:
3/14/2024
Affected products:
HPE NVMe Mainstream Performance Mixed Use U.3 Static Solid State Drives
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 March 13, 2024 Updated the Resolution to include the firmware fixes of the drive models. 1 August 21, 2023 Original Document Release. On the HPE NVMe Solid State Drive (SSD) models listed as shown in the Scope section below, a rare condition may exist where the drives report a false wear status of a "FiftySixDayThreshold" alert in the Integrated Management Log (IML). This messaging can be an intermittent false reporting issue that shows the SSD close to being worn out, and it can be ignored. For example, it may appear in IML as shown below: Caution,541,9461,0x0033,NVMe,0x0003,Hardware,03/22/2023 10:12:43,401: NVMe Storage - Drive at NVMe Drive Port 1A Box 2 Bay 2 SSD wear status changed to FfiftySixDayThreshold ACTION: Depending on usage patterns and business requirements, prepare to replace drive or modify workloads. Caution,541,9463,0x0033,NVMe,0x0002,Hardware,03/22/2023 10:12:43,402: NVMe Storage - Drive at NVMe Drive Port 1A Box 2 Bay 2 status changed to Degraded ACTION: 1. Verify cables are good and fully seated. 2. Ensure all drives are fully seated. 3. Verify backplane, controller, and drive compatibility. 4. Replace the defective drive. Repaired,541,9571,0x0033,NVMe,0x0003,Hardware,03/22/2023 10:13:15,403: NVMe Storage - Drive at NVMe Drive Port 1A Box 2 Bay 2 SSD wear status changed to Ok ACTION: Depending on usage patterns and business requirements, prepare to replace drive or modify workloads. Repaired,541,9574,0x0033,NVMe,0x0002,Hardware,03/22/2023 10:13:15,404: NVMe Storage - Drive at NVMe Drive Port 1A Box 2 Bay 2 status changed to Ok ACTION: 1. Verify cables are good and fully seated. 2. Ensure all drives are fully seated. 3. Verify backplane, controller, and drive compatibility. 4. Replace the defective drive.
Scope
Affected models include Small From Factor U.3 (SFF) drives that are Mixed Use AIC HHHL U.3 SFF drives - affected firmware varies by model: For model numbers beginning with "MZXL5", firmware versions in MPK76H5Q are affected: 800GB MZXL5800HBHQ-000H3 1.6TB MZXL51T6HBJR-000H3 3.2TB MZXL53T2HBLS-000H3 6.4TB MZXL56T4HALA-000H3 12TB MZXL512THALA-000H3 960GB MZXL5960HBHQ-000H3 1.9TB MZXL51T9HBJR-000H3 3.8TB MZXL53T8HBLS-000H3 7.6TB MZXL57T6HALA-000H3 15TB MZXL515THALA-000H3 For model numbers beginning with "MZXLR", firmware versions in MPK7625Q are affected: 800GB MZXLR800HBHQ-000H3 1.6TB MZXLR1T6HBJR-000H3 3.2TB MZXLR3T2HBLS-000H3 6.4TB MZXLR6T4HALA-000H3 12TB MZXLR12THALA-000H3 960GB MZXLR960HBHQ-000H3 1.9TB MZXLR1T9HBJR-000H3 3.8TB MZXLR3T8HBLS-000H3 7.6TB MZXLR7T6HALA-000H3 15TB MZXLR15THALA-000H3
Resolution
This issue is corrected by updating the firmware for the HPE NVMe SSDs (listed above). Download and update the appropriate drives to the following firmware versions: MPK77H5Q Linux Online NVMe SSD Flash Component for Linux (x64) - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-00H3 Drive Windows Online NVMe SSD Flash Component for Windows (x64) - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-0 Drive VMware Online NVMe SSD Flash Component for VMware ESXi - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-00H3 Drive MPK7725Q Linux Online NVMe SSD Flash Component for Linux (x64) -MZXLR800HBHQ-000H3, MZXLR1T6HBJR-000H3, MZXLR3T2HBLS-000H3, MZXLR6T4HALA-000H3, MZXLR12THALA-000H3, MZXLR960HBHQ-000H3, MZXLR1T9HBJR-000H3, MZXLR3T8HBLS-000H3, MZXLR7T6HALA-000H3 and MZXLR15THALA-000H3 Drive Windows Online NVMe SSD Flash Component for Windows (x64) - MZXLR800HBHQ-000H3, MZXLR1T6HBJR-000H3, MZXLR3T2HBLS-000H3, MZXLR6T4HALA-000H3, MZXLR12THALA-000H3, MZXLR960HBHQ-000H3, MZXLR1T9HBJR-000H3, MZXLR3T8HBLS-000H3, MZXLR7T6HALA-000H3 and MZXLR15THALA-0 Drive VMware Online NVMe SSD Flash Component for VMware ESXi - MZXLR800HBHQ-000H3, MZXLR1T6HBJR-000H3, MZXLR3T2HBLS-000H3, MZXLR6T4HALA-000H3, MZXLR12THALA-000H3, MZXLR960HBHQ-000H3, MZXLR1T9HBJR-000H3, MZXLR3T8HBLS-000H3, MZXLR7T6HALA-000H3 and MZXLR15THALA-000H Drive As a workaround, perform an iLO reset or power-cycle the server to clear the false alert reporting. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
