Operational Defect Database
BugZero found this defect 14 days ago.
Data sources
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Hewlett Packard Enterprise | a00136388en_us
Advisory: HPE Synergy 480 Gen11 Compute Module - Any Platform Level Data Model (PLDM) Firmware Update May Fail Via HPE Integrated Lights-Out 6 (iLO 6) Remote Flashing Method
Last update date:
5/7/2024
Affected products:
HPE Synergy 480 Gen11 Compute Module
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
For any HPE Synergy 480 Gen11 compute modules configured with more than one Intel CPU (multi-socket) and two (or more) Marvell-based adapters using Management Component Transport Protocol (MCTP) over System Management Bus (SMBus) support, in rare instances, a firmware update may fail for any components that support the PLDM firmware update. This issue occurs when using the remote flashing method of iLO 6 (the firmware component is uploaded via the iLO 6 repository).
Scope
In the scenario described above, any HPE Synergy 480 Gen11 compute modules running iLO 6 firmware versions prior to 1.55, and configured with the following Marvell-based adapters: HPE Synergy 5830C 32G Fibre Channel Host Bus Adapter HPE Synergy 6820C 25/50Gb CNA Converged Network Adapter
Resolution
To avoid this issue, update the iLO 6 firmware to version 1.55 (or later). This firmware version has been included in HPE Synergy Service Pack (SSP) 2024.01.02. These versions can be found at the HPE Synergy Software Releases page. As a workaround, perform either of the following: In the iLO 6 DSE task queue, add a wait task of 5 minutes after the iLO 6 update task. OR Re-attempt the PLDM firmware update using the iLO 6 GUI standalone method. Additional information can be found at the below link. HPE iLO 6 User Guide Revision History Document Version Release Date Details 2 May 6, 2024 The Resolution section has been updated with the firmware version containing the solution. 1 December 6, 2023 Original Document Release. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
