Operational Defect Database
BugZero found this defect 159 days ago.
Data sources
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Hewlett Packard Enterprise | a00136548en_us
Advisory: HPE Integrated Lights-Out 6 (iLO 6) – HPE AMD-Based ProLiant Gen11 Servers May Stop Responding After an iLO Reset Followed by a System Reboot
Last update date:
12/13/2023
Affected products:
HPE Integrated Lights-Out 6 (iLO 6)
Affected releases:
HPE Integrated Lights-Out 6 (iLO 6)
Fixed releases:
No fixed releases provided.
Description:
Info
On an HPE AMD-based ProLiant Gen11 server, if a system reboot (warm reset) is performed immediately after an HPE Integrated Lights-Out 6 (iLO 6) reset, the system may stop responding during the reboot with a black screen.
Scope
Any HPE AMD-based ProLiant Gen11 server with iLO 6.
Resolution
As a workaround, perform a system reboot after 180 seconds of the iLO reset. If this issue has already occurred, the only way to recover the system is to perform a physical AUX power-cycle. This document will be updated when more information becomes available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
