Operational Defect Database
BugZero found this defect 158 days ago.
Data sources
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Hewlett Packard Enterprise | a00136604en_us
Advisory: HPE ProLiant DL20 Gen9 Server - Drives Offline May Occur with HPE Dynamic Smart Array B140i SATA RAID Controller Driver for Red Hat Enterprise Linux 8 (hpdsa) Earlier than Version 1.2.11 on an HPE ProLiant DL20 Gen9 Server
Last update date:
12/20/2023
Affected products:
HPE ProLiant DL20 Gen9 Server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
A drive may go offline on an HPE ProLiant DL20 Gen9 running Red Hat Enterprise Linux 8.4 with the HPE Dynamic Smart Array B140i controller in a RAID 1 configuration. The operating system logs will contain messages similar to the following: sd 0:0:0:0: Device offlined - not ready after error recovery sd 0:0:0:0: [sda] tag#163 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_TIMEOUT cmd_age=40s blk_update_request: I/O error, dev sda, sector 2766392 op 0x1:(WRITE) flags 0x1800 phys_seg 1 prio class 0 XFS (dm-3): xfs_do_force_shutdown(0x2) called from line 1304 of file fs/xfs/xfs_log.c. Return address = 000000003d4c3429 XFS (dm-3): Log I/O Error Detected. Shutting down filesystem
Scope
Any HPE ProLiant DL20 Gen9 running Red Hat Enterprise Linux 8.4.
Resolution
This does not occur with Red Hat Enterprise Linux 8.4 running the HPE Dynamic Smart Array B140i SATA RAID Controller Driver for Red Hat Enterprise Linux 8 Version 1.2.11 (kmod-hpdsa-101.2.11-7.rhel8u4.x86_64.rpm, kmod-hpdsa-101.2.11-7.rhel8u6.x86_64.rpm) or later. To obtain the hpdsa-1.2.10-215 driver, reference Document ID a00135047. Contact your local country HPE Customer Support or log a case via the HPE Support Center . RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
