Operational Defect Database
BugZero found this defect 63 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00136630en_us
Advisory: (Revision) HPE ProLiant DL380 Gen10 Plus Server and HPE Apollo 4200 Gen10 Plus System - Server May Stop Responding During POST when NVMe PCIe Resource Padding Is Set to Medium or High
Last update date:
3/18/2024
Affected products:
HPE ProLiant DL380 Gen10 Plus server
HPE Apollo 4200 Gen10 Plus System
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 March 18, 2024 Updated Resolution with permanent fix. 1 December 18, 2023 Original Document Release. An HPE ProLiant DL380 Gen10 Plus server or Apollo 4200 Gen10 Plus system may stop responding during POST when the NVMe PCIe Resource Padding is set to Medium or High, under BIOS/Platform Configuration (RBSU) > PCIe Device Configuration > Advanced PCIe Configuration:
Scope
Either of the following: ProLiant DL380 Gen10 Plus configured with 2 or more 8SFF NVMe backplanes. Apollo 4200 Gen10 Plus configured with HPE Smart Array P816i-a and one or more 8SFF NVMe backplane(s).
Resolution
This issue has been fixed with System ROM version 2.00 (or later): HPE ProLiant DL380 Gen10 Plus (U46) Servers HPE Apollo 4200 Gen10 Plus System Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. If this issue has already occurred, access the iLO web GUI > Information – Diagnostics. Execute "Restore Default System Settings" to recover the system. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
