Operational Defect Database
BugZero found this defect 28 days ago.
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Hewlett Packard Enterprise | a00136635en_us
Advisory: HPE ProLiant Gen10 and Later Servers - A "Solid State Disk Wear Status Is Now Other" Event May Be Reported For SATA Disk Drives Connecting the Onboard SATA Ports Of the Server and When the Embedded Controller Is Set To AHCI Mode
Last update date:
4/22/2024
Affected products:
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL20 Gen10 Plus server
HPE ProLiant DL20 Gen10 server
HPE ProLiant DL360 Gen10 Plus server
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 Plus server
HPE ProLiant DL380 Gen10 server
HPE ProLiant DL560 Gen10 server
HPE ProLiant DL580 Gen10 server
HPE ProLiant ML110 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On HPE ProLiant Gen10 and later servers, the quickly repaired event of "Solid state disk wear status is now Other" can be reported when all of the following circumstances are met: The embedded controller is set to AHCI mode The Server is running in a Windows environment and has the Agentless Management (AMS) installed There are SATA disk drives or M.2 SATA SSD add-in cards directly attached to the onboard SATA ports of the system board These are examples of Integrated Management Log (IML) entries based on the server configuration: Repaired,394,4436,0x0013,Drive Array,0x0033,Hardware,10/20/2023 16:36:49,741: Solid state disk wear status is now Other for drive at location Embedded SATA Port X . ACTION: 1. Verify cables are good and fully seated. 2. Ensure all drives are fully seated. 3. Verify backplane, controller, and drive compatibility. 4. Replace the defective drive. OR Repaired,346,6720,0x0013,Drive Array,0x0033,Hardware,10/20/2023 17:15:56,630: Solid state disk wear status is now Ok for drive at location SATA Drive Box 1 Bay Y . ACTION: 1. Verify cables are good and fully seated. 2. Ensure all drives are fully seated. 3. Verify backplane, controller, and drive compatibility. 4. Replace the defective drive.
Scope
This advisory applies to HPE ProLiant Gen10 and later servers that have the supported SATA disk drives or an M.2 SATA SSD add-in card directly attached to the onboard SATA ports of the system board, and the embedded controller set to AHCI mode.
Resolution
This issue can be safely ignored, and it is fixed in Windows Agentless Management (AMS) version 2.51.4.2 (19 Apr 2024) and later: Agentless Management Service for Microsoft Windows x64 Revision History Document Version Release Date Details 3 April 22, 2024 Updated the Resolution section with Windows Agentless Management version 2.51.4.2 and later, which contains the fix 2 January 2, 2024 Updated the text in the Resolution section for clarity 1 December 18, 2023 Original Document Release RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
