Operational Defect Database
BugZero found this defect 130 days ago.
Data sources
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Hewlett Packard Enterprise | a00136659en_us
Bulletin: (Revision) HPE SSD - Potential Data Loss May Occur on Certain SAS PM1643a, PM1653, PM1645a, PM1655 and Certain Other SSDs
Last update date:
2/7/2024
Affected products:
HPE SAS Read Intensive Solid State Drives
HPE ProLiant DL325 Gen10 server
HPE ProLiant DL360 Gen10 server
HPE ProLiant DX360 Gen10 server
HPE ProLiant XL170r Gen10 Server
HPE Apollo 4200 Gen10 Plus System
HPE Apollo 4200 Gen10 Server
HPE Synergy 480 Gen10 Compute Module
HPE Synergy 660 Gen10 Compute Module
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 January 11, 2024 Updated the Resolution to include firmware links for PM1653/PM1655. 1 December 20, 2023 Original Document Release. IMPORTANT : The updates are considered required to prevent the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could potentially result in data loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. There is a "Read Disturb" issue that may occur on certain SAS SSD drives (in Scope below). This issue can cause a data integrity issue and potentially result in data loss.
Scope
The following table lists the affected SAS SSD drives and Part Numbers (P/N): Capacity Program Name HPE Model Number Option Kit Consolidated SKU Dup H21 Consolidated SKU Dup K21 960 PM1643a VO000960JWZJF P49028-B21 P49028-H21 P49028-K21 960 PM1643a VO000960JWZJF P19903-B21 P19903-H21 P19903-K21 960 PM1643a VO000960JWZJF P40556-B21 P40556-K21 1920 PM1643a VO001920JWZJH P49030-B21 P49030-H21 P49030-K21 1920 PM1643a VO001920JWZJH P19905-B21 P19905-H21 P19905-K21 1920 PM1643a VO001920JWZJH P40557-B21 P40557-K21 3840 PM1643a VO003840JWZJK P49034-B21 P49034-H21 P49034-K21 3840 PM1643a VO003840JWZJK P19907-B21 P19907-H21 P19907-K21 3840 PM1643a VO003840JWZJK P40558-B21 P40558-K21 7680 PM1643a VO007680JWZJL P49038-B21 P49038-K21 7680 PM1643a VO007680JWZJL P49039-B21 P49039-H21 P49039-K21 7680 PM1643a VO007680JWZJL P49040-B21 P49040-K21 7680 PM1643a VO007680JWZJL P19909-B21 P19909-H21 P19909-K21 7680 PM1643a VO007680JWZJL P40559-B21 P40559-K21 15360 PM1643a VO015360JWZJN P49044-B21 P49044-H21 P49044-K21 15360 PM1643a VO015360JWZJN P19911-B21 P19911-H21 P19911-K21 800 PM1645a VO000800JWZJP P49046-B21 P49046-H21 P49046-K21 800 PM1645a VO000800JWZJP P19913-B21 P19913-H21 P19913-K21 800 PM1645a VO000800JWZJP P40560-B21 1600 PM1645a VO001600JWZJQ P49048-B21 P49048-H21 P49048-K21 1600 PM1645a VO001600JWZJQ P19915-B21 P19915-H21 P19915-K21 1600 PM1645a VO001600JWZJQ P40561-B21 P40561-K21 3200 PM1645a VO003200JWZJR P49052-B21 P49052-H21 P49052-K21 3200 PM1645a VO003200JWZJR P19917-B21 P19917-H21 P19917-K21 3200 PM1645a VO003200JWZJR P40562-B21 P40562-K21 6400 PM1645a VO006400JWZJT P49056-B21 P49056-H21 P49056-K21 6400 PM1645a VO006400JWZJT P19919-B21 P19919-H21 P19919-K21 6400 PM1645a VO006400JWZJT P40563-B21 P40563-H21 P40563-K21 960 PM1653 VO000960PZWSL P49028-B21 P49028-H21 P49028-K21 960 PM1653 VO000960PZWSL P49029-B21 P49029-H21 P49029-K21 1920 PM1653 VO001920PZWSN P49032-B21 P49032-H21 P49032-K21 1920 PM1653 VO001920PZWSN P49033-B21 P49033-K21 1920 PM1653 VO001920PZWSN P49030-B21 P49030-H21 P49030-K21 1920 PM1653 VO001920PZWSN P49031-B21 P49031-H21 P49031-K21 3840 PM1653 VO003840PZWSP P49036-B21 P49036-H21 P49036-K21 3840 PM1653 VO003840PZWSP P49037-B21 P49037-K21 3840 PM1653 VO003840PZWSP P49034-B21 P49034-H21 P49034-K21 3840 PM1653 VO003840PZWSP P49035-B21 P49035-H21 P49035-K21 7680 PM1653 VO007680PZXFB P49042-B21 P49042-H21 P49042-K21 7680 PM1653 VO007680PZXFB P49043-B21 P49043-K21 7680 PM1653 VO007680PZXFB P49038-B21 P49038-K21 7680 PM1653 VO007680PZXFB P49039-B21 P49039-H21 P49039-K21 7680 PM1653 VO007680PZXFB P49040-B21 P49040-K21 7680 PM1653 VO007680PZXFB P49041-B21 P49041-H21 P49041-K21 15360 PM1653 VO015360PZXEU P49044-B21 P49044-H21 P49044-K21 15360 PM1653 VO015360PZXEU P49045-B21 P49045-H21 P49045-K21 800 PM1655 MO000800PZWSF P49046-B21 P49046-H21 P49046-K21 800 PM1655 MO000800PZWSF P49047-B21 P49047-H21 P49047-K21 1600 PM1655 MO001600PZWSH P49050-B21 P49050-H21 P49050-K21 1600 PM1655 MO001600PZWSH P49051-B21 P49051-K21 1600 PM1655 MO001600PZWSH P49048-B21 P49048-H21 P49048-K21 1600 PM1655 MO001600PZWSH P49049-B21 P49049-H21 P49049-K21 3200 PM1655 MO003200PZWSK P49054-B21 P49054-H21 P49054-K21 3200 PM1655 MO003200PZWSK P49055-B21 P49055-K21 3200 PM1655 MO003200PZWSK P49052-B21 P49052-H21 P49052-K21 3200 PM1655 MO003200PZWSK P49053-B21 P49053-H21 P49053-K21 6400 PM1655 MO006400PZXFA P49056-B21 P49056-H21 P49056-K21 6400 PM1655 MO006400PZXFA P49057-B21 P49057-H21 P49057-K21
Resolution
To avoid potential data loss, HPE requires an update to the latest online flash components for the firmware: HPD5 Firmware PM1643A Online HDD/SSD Flash Component for Windows (x64) - VO000960JWZJF, VO001920JWZJH, VO003840JWZJK, VO007680JWZJL and VO015360JWZJN Drives Online HDD/SSD Flash Component for Linux (x64) - VO000960JWZJF, VO001920JWZJH, VO003840JWZJK, VO007680JWZJL and VO015360JWZJN Drives Online HDD/SSD Flash Component for VMware ESXi - VO000960JWZJF, VO001920JWZJH, VO003840JWZJK, VO007680JWZJL and VO015360JWZJN Drives PM1645A Online HDD/SSD Flash Component for Windows (x64) - VO000800JWZJP, VO001600JWZJQ, VO003200JWZJR and VO006400JWZJT Drives Online HDD/SSD Flash Component for Linux (x64) - VO000800JWZJP, VO001600JWZJQ, VO003200JWZJR and VO006400JWZJT Drives Online HDD/SSD Flash Component for VMware ESXi - VO000800JWZJP, VO001600JWZJQ, VO003200JWZJR and VO006400JWZJT Drives HPD3 Firmware PM1653 Universal Firmware Package for Drives - VO000960PZWSL, VO001920PZWSN, VO003840PZWSP, VO007680PZXFB and VO015360PZXEU Online HDD/SSD Flash Component for Windows (x64) - VO000960PZWSL, VO001920PZWSN, VO003840PZWSP, VO007680PZXFB and VO015360PZXEU Drives Online HDD/SSD Flash Component for Linux (x64) - VO000960PZWSL, VO001920PZWSN, VO003840PZWSP, VO007680PZXFB and VO015360PZXEU Drives Online HDD/SSD Flash Component for VMware ESXi - VO000960PZWSL, VO001920PZWSN, VO003840PZWSP, VO007680PZXFB and VO015360PZXEU Drives PM1655 Universal Firmware Package for Drives - MO001600PZWSH, MO003200PZWSK, MO000800PZWSF and MO006400PZXFA Online HDD/SSD Flash Component for Windows (x64) - MO001600PZWSH, MO003200PZWSK, MO000800PZWSF and MO006400PZXFA Drives Online HDD/SSD Flash Component for Linux (x64) - MO001600PZWSH, MO003200PZWSK, MO000800PZWSF and MO006400PZXFA Drives Online HDD/SSD Flash Component for VMware ESXi - MO001600PZWSH, MO003200PZWSK, MO000800PZWSF and MO006400PZXFA Drives RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
