Operational Defect Database
BugZero found this defect 152 days ago.
Data sources
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Hewlett Packard Enterprise | a00136663en_us
Advisory: HPE iLO 6 - Computes that Had iLO 6 Firmware Version 1.54 Installed, then Updated to Version 1.55, then Downgraded to Version 1.54, the iLO UI and Redfish APIs May Not Respond or Stall
Last update date:
1/17/2024
Affected products:
HPE ProLiant DL110 Gen11
HPE ProLiant DL20 Gen11
HPE ProLiant DL320 Gen11
HPE ProLiant DL325 Gen11
HPE ProLiant DL345 Gen11
HPE ProLiant DL360 Gen11
HPE ProLiant DL365 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE ProLiant DL385 Gen11
HPE ProLiant DL560 Gen11
HPE ProLiant DX325 Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
The HPE iLO User Interface (UI) and Redfish APIs may not respond or stall for Computes that had the HPE Integrated Lights-Out 6 (iLO 6.0) firmware version 1.54 installed: Updated from firmware version 1.53 (or earlier) to version 1.54 Downgraded from firmware version 1.55 (or later) to version 1.54
Scope
HPE Integrated Lights-Out 6 (iLO 6) with firmware version 1.54.
Resolution
For any iLO 6 host that has ever had iLO version 1.54 installed, perform the following actions: NOTE : Skip the following steps if the iLO 6 firmware was updated directly from 1.53 (or earlier) to version 1.55 or later. Update the iLO 6 to version 1.55 or later. On each of iLO 6 that once ran version 1.54, perform an iLO Redfish call to clear all the iLO’s subscriptions: POST /redfish/v1/EventService/Actions/Oem/Hpe/HpeEventService.ClearAllSubscriptions/ Verify this API returns 200 OK Perform "Reset iLO" as an iLO reset is required HPE OneView HPE OneView will automatically recover from this condition after 8 hours of not receiving any health events from iLO 6. Alternatively, perform a Server Hardware refresh, or a Logical Enclosure refresh for enclosure-based environments. HPE Compute Ops Management (COM) To recover in COM, perform the following steps: Option 1 On environments with access to the network switch where the iLO 6 network port is connected to, perform the following steps on that network switch port: Disable the network port. Leave the port down for 2 minutes. Enable the network port. Option 2 On the iLO Management -> Compute Ops Management section: Disable Compute Ops Management within iLO. Leave it disconnected for 2 minutes. Enable Compute Ops Management within iLO. NOTE : Both option 1 and option 2 may be automated by using the respective scripting technologies. For Other Monitoring Software Reference the vendor's monitoring software documentation on how to re-establish the Redfish subscription. To determine the hardware status of each computes, reference the iLO's IML tab to find any current warning or critical events. This process may be automated by iLO's Redfish API, HPE iLO cmdlets for PowerShell, or HPE RESTful Interface tool. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
