Operational Defect Database
BugZero found this defect 152 days ago.
Data sources
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Hewlett Packard Enterprise | a00136670en_us
Advisory: HPE Alletra Storage Servers and HPE ProLiant Gen11 Servers - When Running Windows Server OS With Intel Virtual RAID on CPU (VROC) 8.2, Raid10 Volume Fails to Rebuild the Second Reinserted Drive
Last update date:
12/20/2023
Affected products:
HPE ProLiant DL110 Gen11
HPE ProLiant DL320 Gen11
HPE ProLiant DL360 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE ProLiant DL560 Gen11
HPE ProLiant ML110 Gen11
HPE ProLiant ML350 Gen11
HPE Alletra Storage Server 4110
HPE Alletra Storage Server 4120
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Removing 2 member drives from a RAID 10 volume on HPE Alletra Storage and HPE ProLiant Gen11 servers running Windows Server OS with Intel Virtual RAID on CPU (VROC) 8.2 causes the RAID 10 volume status to change to degraded. When attempting to recover the volume by reinserting these 2 original removed drives, they may fail to rebuild. NOTES : The volume degraded event can be observed in the iLO Integrated Management Log (IML). Check the volume status on the iLO System Information and Storage Information page from the iLO web server. For further details about iLO, search for the HPE iLO user guide on the HPE Support Center website.
Scope
Any HPE servers running Windows Server OS with Intel Virtual RAID on CPU (VROC) 8.2 enabled.
Resolution
To avoid the RAID 10 volume rebuilding issue, reinsert each disk one at a time to rebuild the drive. This issue will be resolved in a future release of VROC. Workaround When the second drive fails to rebuild, use the VROC GUI to recover the RAID 10 volume as follows: Select Clear metadata on the drive that failed to rebuild. Select Mark as a spare to rebuild the drive. VROC Storage Management Application (GUI) RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.
