Operational Defect Database
BugZero found this defect 152 days ago.
Data sources
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Hewlett Packard Enterprise | a00136681en_us
Advisory: HPE Compute - After Upgrading iLO 5 Firmware to Version 2.96 or Version 2.97, iLO May No Longer Post Redfish-based Events to HPE OneView, Compute Operation Management or Other Monitoring Software
Last update date:
1/18/2024
Affected products:
HPE Apollo 2000 Gen10 Plus System
HPE Apollo 6500 Gen10 Plus System
HPE Apollo 6500 Gen10 System
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL20 Gen10 server
HPE ProLiant DL325 Gen10 Plus server
HPE ProLiant DL325 Gen10 Plus v2 server
HPE ProLiant DL325 Gen10 server
HPE ProLiant DL345 Gen10 Plus server
Affected releases:
HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers
Fixed releases:
No fixed releases provided.
Description:
Info
On any HPE Computes with HPE Integrated Lights-Out 5 (iLO 5), the Redfish Event Subscriptions are removed after upgrading firmware from iLO 5 version 2.95 (or earlier) to iLO 5 version 2.96 or version 2.97. This will prevent HPE OneView, HPE Compute Ops Managment (COM), or other monitoring applications from receiving life cycle, software or hardware events.
Scope
HPE Integrated Lights-Out 5 (iLO 5) that were updated to version 2.96 or version 2.97 from earlier versions.
Resolution
HPE OneView HPE OneView will automatically recover from this condition after eight hours of not receiving any health events from iLO 5. Alternatively, perform a Server Hardware refresh, or a Logical Enclosure refresh for enclosure-based environments. HPE Compute Operation Management (COM) To recover in COM, use Option 1 and Option 2 (below) to perform the following steps: If iLO 5 is at version 2.95 or earlier: Do not update any iLO 5 to firmware version 2.96 or 2.97. Update to iLO 5 to firmware version 2.99 or later. If iLO 5 has ever had firmware version 2.96 or 2.97 installed, then perform the following steps to recover the Redfish subscriptions: Option 1 On environments with access to the network switch where the iLO 5 network port is connected to, perform the following steps on that network switch port: Disable the network port. Leave the port down for 2 minutes. Enable the network port. Option 2 On the iLO Management -> Compute Ops Management section: Disable Compute Ops Management within iLO. Leave disconnected for 2 minutes. Enable Compute Ops Management within iLO NOTE : Both Option 1 and Option 2 may be automated using the respective scripting technologies. For Other Monitoring Software Reference the vendor's monitoring software documentation on how to re-establish the Redfish subscription. To determine the hardware status of each of computes reference the iLO's IML tab to find any current warning or critical events. The processes iLO's Redfish API, HPE iLO cmdlets for PowerShell, or HPE RESTful Interface tool may be automated. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
