Operational Defect Database
BugZero found this defect 151 days ago.
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Hewlett Packard Enterprise | a00136690en_us
Advisory: HPE Compute - After Upgrading iLO 6 Firmware to Version 1.51 or Version 1.52, iLO May No Longer Post Redfish-Based Events to HPE OneView, Compute Operation Management or Other Monitoring Software
Last update date:
12/21/2023
Affected products:
HPE ProLiant DL110 Gen11
HPE ProLiant DL320 Gen11
HPE ProLiant DL325 Gen11
HPE ProLiant DL345 Gen11
HPE ProLiant DL360 Gen11
HPE ProLiant DL365 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE ProLiant DL385 Gen11
HPE ProLiant DL560 Gen11
HPE ProLiant DX365 Gen11
HPE ProLiant ML110 Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On any HPE Computes with HPE Integrated Lights-Out 6 (iLO6), the Redfish Event Subscriptions are removed after updating the iLO 6 firmware from version 1.50 (or earlier) to iLO 6 version 1.51 or version 1.52. iLO 6 firmware version 1.51 and 1.52 have changes in the subscription files that will prevent HPE OneView, Compute Ops Management (COM) or other monitoring software from receiving life cycle, software or hardware events.
Scope
HPE Integrated Lights-Out 6 firmware that is updated to version 1.51 or version 1.52 from earlier firmware versions.
Resolution
If the iLO 6 for the HPE Computes have ever had the firmware updated to Version 1.53 or 1.54 installed, then follow steps: NOTE : Skip the following steps if the iLO 6 firmware was updated directly from 1.53 (or earlier) to version 1.55 or later. Update the iLO 6 to version 1.55 or later. On each of iLO 6 that once ran version 1.54, perform an iLO Redfish call to clear all the iLO’s subscriptions: POST /redfish/v1/EventService/Actions/Oem/Hpe/HpeEventService.ClearAllSubscriptions/ Verify this API returns 200 OK Perform "Reset iLO" as an iLO reset is required HPE OneView HPE OneView will automatically recover from this condition after 8 hours of not receiving any health events from iLO 6. Alternatively, perform a Server Hardware refresh, or a Logical Enclosure refresh for enclosure-based environments. HPE Compute Ops Management (COM) If iLO 6 firmware is at version 1.50 or earlier: Do not update any iLO6 to firmware version 1.51, 1.52, 1.53 or 1.54. Update to iLO6 to firmware version 1.55 or later. If iLO 6 has ever had firmware version 1.51 or 1.52 installed, then perform the following steps to recover the Redfish subscriptions: Option 1 On environments with access to the network switch where the iLO 6 network port is connected to, perform the following steps on that network switch port: Disable the network port. Leave the port down for 2 minutes. Enable the network port. Option 2 On the iLO Management -> Compute Ops Management section: Disable Compute Ops Management within iLO. Leave disconnected for 2 minutes. Enable Compute Ops Management within iLO NOTE : Both option 1 and option 2 may be automated using the respective scripting technologies. For Other Monitoring Software Reference the vendor's monitoring software documentation on how to re-establish the Redfish subscription. To determine the hardware status of each of computes reference the iLO's IML tab to find any current warning or critical events. The processes for iLO's Redfish API, HPE iLO Cmdlets for PowerShell, or HPE RESTful Interface tool may be automated.
