Operational Defect Database
BugZero found this defect 133 days ago.
Data sources
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Hewlett Packard Enterprise | a00136867en_us
Advisory: Integrated Smart Update Tools (iSUT) - iSUT for Windows Version 4.5.0.0 (Or Earlier) May Stop Running with Exception Code c0000005
Last update date:
1/19/2024
Affected products:
HPE Apollo 6500 Gen10 System
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant DL110 Gen11
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL20 Gen10 server
HPE ProLiant DL320 Gen11
HPE ProLiant DL325 Gen10 server
HPE ProLiant DL325 Gen11
HPE ProLiant DL345 Gen11
HPE ProLiant DL360 Gen10 server
Affected releases:
Smart Update Tools (SUT), Smart Update Tools (HP SUT), HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers
Fixed releases:
No fixed releases provided.
Description:
Info
Integrated Smart Update Tool (iSUT) version 4.5.0.0 (or earlier) running on any Microsoft Windows Server operating system may stop running with Exception code:c0000005. Intermittently, within days or weeks, the Integrated Smart Update Tools for Windows service will stop running. When this problem occurs, the Windows Application log will display the following error message: Windows application Event ID 1000. Faulting application name: sut.exe version 4.6.0.0 with Exception code: 0xc0000005
Scope
Any HPE ProLiant Gen10 or HPE ProLiant Gen11 server, HPE Apollo Gen10, HPE Synergy Gen10 or HPE Synergy Gen11 running Microsoft Windows Server 2016, 2019, or 2022 with integrated Smart Update Tool (iSUT) version 4.5.0.0 (or earlier).
Resolution
This issue is fixed with Integrated Smart Update Tools for Windows version 4.6.0.0, available here . RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
