Operational Defect Database
BugZero found this defect 131 days ago.
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Hewlett Packard Enterprise | a00136908en_us
Advisory: HPE Smart Array P824i-p MR Gen10 Controller - The Array Rebuild Will Not Automatically Start When a Failed Disk Is Replaced With a New Disk In Controllers Running Firmware Version 24.23.0-0048
Last update date:
1/19/2024
Affected products:
HPE Smart Array P824i-p Controller
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On any HPE ProLiant Gen10 server configured with an HPE Smart Array P824i-p MR Gen10 Controller with firmware version 24.23.0-0048, the array rebuild will not automatically start after a failed drive is replaced with new replacement drive in fault tolerant RAID mode. The new drive will appear as a JBOD: In addition, the array will be "Degraded", and the disk will appear as Missing :
Scope
This advisory applies to the HPE Smart Array P824i-p MR Gen10 12G SAS PCIe Controller running firmware version 24.23.0-0048.
Resolution
To prevent this issue, upgrade the HPE Smart Array P824i-p MR Gen10 Controller to firmware version 24.23.0-0049 from the following link: Online ROM Flash Component for Linux (x64) - HPE Smart Array P824i-p MR Gen10 If the issue already occurred, then perform actions in the following order in the "Elements(s) Actions" section, on the right side of the HPE MR Storage Administrator (MRSA) window, to manually start the array rebuild on the replacement drive. In the Drives > JBOD section, select the replacement drive and click Make Unconfigured Good . The replacement drive is now changed to Unconfigured Good. In the Drives > Unconfigured Good Drives section, select the replacement drive and click Replace Missing Drive . The Replace Missing Drive dialog will display. Select the degraded array to replace the missing drive. The replacement drive is now changed to Configured, status Offline. In the Drives > Configured Drives section, select the replacement drive and click Start Rebuild . The replacement drive is now changed to Configured, status Rebuild. NOTE : When performing the above first two steps exactly as described, the "Start Rebuild" in step 3 will appear under the Element(s) Actions section. Once the rebuild is complete, the disk will appear as Online and the array as optimal. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
