Operational Defect Database
BugZero found this defect 108 days ago.
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Hewlett Packard Enterprise | a00136950en_us
Advisory: (Revision) Smart Update Manager (SUM) and OneView - When the Firmware Version Numbers Are Different Only in the 4th Octet Between the Currently Installed Version and the New Version, the Firmware Will Not be Selected for Update
Last update date:
2/7/2024
Affected products:
HPE OneView
Smart Update Manager (SUM)
Affected releases:
Smart Update Manager (SUM), HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 February 2, 2024 Updated Resolution with permanent fix. 1 January 16, 2024 Original Document Release. If the firmware version is only different in the 4th octet between the currently installed version and the available version, the firmware component will not be selected for an update. For example, in the images below, the installed version is 14.2.589. 5 and the available version is 14.2.589. 19 , so the component version 14.2.589. 19 will not be selected for the update. This issue will also occur when performing online/offline updates using Oneview and can result in Inconsistent FW baseline warning messages similar to the following: With OneView, this issue has been observed so far when updating the firmware for the following options: HPE Synergy 5330C 32Gb FC HBA HPE NS204i-d Gen10+ Boot Controller HPE NS204i-d Gen11 Boot Controller
Scope
Any HPE ProLiant and Synergy Gen10/Gen10 Plus/Gen11 servers attempting a SUM or OneView update, where any firmware version format includes the 4th octet.
Resolution
This issue has been fixed with SUM version 10.6.3 (or later), available here . Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. The following workarounds are available to be able to successfully update the components: When updating through OneView, ensure the “Reinstall components” options is selected under Installation Policy to ensure all components are successfully updated. OR Update the firmware using the ilorest flashfwpkg command from the operating system. OR Upload the component to the iLO task queue in the iLO web page for a successful update. OR Use the force update option when updating with Smart Update Manager. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
