Operational Defect Database
BugZero found this defect 129 days ago.
Data sources
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Hewlett Packard Enterprise | a00136954en_us
Advisory: HPE ProLiant DL20/ML30 Gen11 Server - PXE Boot Fails to Connect with the Onboard NIC Port, Causing a Retry Loop
Last update date:
1/18/2024
Affected products:
HPE ProLiant DL20 Gen11
HPE ProLiant ML30 Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On an HPE ProLiant DL20 Gen11 or ProLiant ML30 Gen11 server with the LAN cable connected to the onboard NIC, the connection to PXE boot server may fail during the PXE Boot. When this occurs, the following screens will be displayed while the server is retrying repeatedly to boot: 1. >> Booting Embedded LOM 1 Port 1: BCM 5719 1GBE 4p BASE-T LOM Adptr - NIC (HTTP(S) IPv4) >>Start HTTP Boot over IPv4 2. >> Booting Embedded LOM 1 Port 1: BCM 5719 1GBE 4p BASE-T LOM Adptr - NIC (HTTP(S) IPv6) >> Start HTTP Boot over IPv6. Error: Could not retrieve NBP file size from HTTP server. Error: Unexpected network error. No offers received matching the 'UEFI HTTP Boot' Policy. 3. Set up your server Hewlett Packard Enterprise logo No bootable devices were detected. Please attach a UEFI bootable device. System will automatically retry the UEFI Boot Order in 4 seconds. Press F10 to boot Intelligent Provisioning
Scope
Any HPE ProLiant ML30 Gen11 or HPE ProLiant DL20 Gen11.
Resolution
As a workaround, warm reset the system by either of the following methods: Locally, press CTRL + ALT + DEL to reboot the system. OR Remotely, press Power > Reset in the iLO 6 web GUI. This document will be updated when additional solutions become available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
