Operational Defect Database
BugZero found this defect 118 days ago.
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Hewlett Packard Enterprise | a00137109en_us
Advisory: HPE Smart Array SR Event Notification Service for Windows - Event ID 24607 Messages with Incorrect Date May be Generated on HPE Gen10 Servers Configured with HPE SR Smart Array Gen10 Controllers Running Firmware v5.61 (or earlier)
Last update date:
1/23/2024
Affected products:
HPE Smart Array E208e-p Controller
HPE Smart Array E208i-a Controller
HPE Smart Array E208i-c Controller
HPE Smart Array E208i-p Controller
HPE Smart Array P204i-b Controller
HPE Smart Array P204i-c Controller
HPE Smart Array P408e-m Controller
HPE Smart Array P408e-p Controller
HPE Smart Array P408i-a Controller
HPE Smart Array P408i-c Controller
HPE Smart Array P408i-p Controller
HPE Smart Array P416ie-m Controller
Affected releases:
Microsoft Windows Server 2019, Microsoft Windows Server 2022
Fixed releases:
No fixed releases provided.
Description:
Info
On HPE ProLiant Gen10 servers running Windows Server 2019 or Windows Server 2022, when the HPE Smart Array SR Event Notification Service for Windows Server 64-bit Editions Version 1.2.1.67 (or earlier) is installed and configured with HPE Smart Array SR Gen10 controllers running firmware version 5.61 (or earlier), the following "Event ID 24607" with the completion date of the Surface Analysis is incorrectly recorded by the firmware to the Event Notification buffer. As a result, an incorrect date in the event message may be generated in the Windows System Event Log, and the date in the excerpt of the controller message is incorrect.
Scope
HPE Gen10 Servers configured with HPE SR Smart Array Gen10 Controllers running firmware v5.61 (or earlier): HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in Controller (804398-B21) HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller (804326-B21) HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular LH Controller (869079-B21) HPE Smart Array E208i-c SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller (823852-B21) HPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in Controller (804394-B21) HPE Smart Array P204i-b SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller (804367-B21) HPE Smart Array P204i-c SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller (804424-B21) HPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in Controller (804405-B21) HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller (804331-B21) HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH Controller (869081-B21) HPE Smart Array P408i-c SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller (823856-B21) HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in Controller (830824-B21) HPE Smart Array P416ie-m SR Gen10 (8 Int 8 Ext Lanes/2GB Cache) 12G SAS Mezzanine Controller (804428-B21) HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH Controller (869083-B21) HPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular Controller (804338-B21) HPE Smart Array P408e-m SR Gen10 (8 External Lanes/2GB Cache) 12G SAS Mezzanine Controller (804381-B21) HPE Smart Array P408i-sb SR Gen10 controller with 2GB FBWC (Built-In Smart array Controller for HPE D2500sb Storage Blade) Operating Systems: Microsoft Windows Server 2022 Microsoft Windows Server 2019
Resolution
This issue is resolved in HPE Smart Array SR Gen10 Controller firmware version 6.22 (or later). Download Go to the Online ROM Flash Component for Windows (x64) page of the HPE Support Center website to download the HPE Smart Array SR Gen10 Controller firmware v6.22 (or later). NOTE : To ensure that you have selected the latest version of the software, go to the Online ROM Flash Component for Windows (x64) page of the HPE Support Center website, and click the Revision History tab to check if a new version is available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.
