Operational Defect Database
BugZero found this defect 10 days ago.
Data sources
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Hewlett Packard Enterprise | a00137114en_us
Advisory: HPE ProLiant Gen10 Plus Intel-based Servers With VROC - The Drives May Take a Long Time to Display Under the iLO GUI Storage Tab on a RAID-Configured SATA Drive With a VROC SATA Configuration
Last update date:
5/10/2024
Affected products:
HPE ProLiant DL20 Gen10 Plus server
HPE ProLiant DL360 Gen10 Plus server
HPE ProLiant DL380 Gen10 Plus server
HPE ProLiant ML30 Gen10 Plus server
HPE ProLiant MicroServer Gen10 Plus v2
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On HPE ProLiant Gen10 Plus Intel-based servers, when a RAID-configured SATA Drive with a VROC SATA configuration is hot-plugged, it may take approximately 20 to 30 minutes to show up under the iLO GUI Storage tab due to a timing issue within the iLO. This behavior has been observed on the Windows OS. NOTE : This issue does not occur on the Linux OS.
Scope
All HPE ProLiant Gen10 Plus Intel-based servers listed below that are VROC enabled: HPE ProLiant DL20 Gen10 Plus server HPE ProLiant DL360 Gen10 Plus server HPE ProLiant DL380 Gen10 Plus server HPE ProLiant Microserver Gen10 Plus v2 HPE ProLiant ML30 Gen10 Plus server
Resolution
Refer to the Workaround below as there are currently no plans to resolve this issue. As a workaround, restart the Agentless Management Service (AMS) to ensure that the drive shows up immediately in the iLO GUI under the Storage tab. NOTE : It is assumed that there is an active login to the iLO GUI and that there is a Windows OS installed. Open the Host window in the iLO GUI. Click Ctrl+Alt+Del to open the Task Manager. Select the Service tab in the Task Manager. Right-click on AMS and select Restart . Revision History Document Version Release Date Details 2 May 10, 2024 Removed reference to a future firmware version and made the workaround the resolution in the Resolution section. 1 January 23, 2024 Original Document Release. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.
