Operational Defect Database
BugZero found this defect 84 days ago.
Data sources
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Hewlett Packard Enterprise | a00137486en_us
Advisory: (Revision) HPE Smart Update Manager (SUM) or OneView - SUM or OneView Will Fail to Update the Drives Attached to the Embedded Controller using FWPKG Components on Gen10 Servers or Synergy Compute Modules
Last update date:
2/28/2024
Affected products:
HPE OneView
Smart Update Manager (SUM)
Affected releases:
Smart Update Manager Software, HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 3 February 26, 2024 Added the HPE SSP version that contains the fix. 2 February 2, 2024 Updated Resolution with permanent fix. 1 January 29, 2024 Original Document Release. On any HPE Gen10 Servers or Synergy Compute Modules, HPE SUM fails to identify whether a drive is behind the controller if it is attached to an embedded controller. In this scenario, SUM tries to update drives as if they are directly attached and the component will move to exception in the iLO repository, failing to update. The components also fail to update when using OneView.
Scope
Any HPE Gen10 Server or Synergy Compute Module with drives attached to the Embedded Controller.
Resolution
This issue has been fixed with SUM version 10.6.3 (or later), available here . This version of SUM is also available in HPE Synergy Service Pack 2024.01.02 or later. Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. As a workaround, update the drive directly through the iLORest flashfwpkg command for earlier SUM versions. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
