Operational Defect Database
BugZero found this defect 83 days ago.
Data sources
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Hewlett Packard Enterprise | a00137610en_us
Advisory: (Revision) HPE Synergy Compute Modules - Drive Firmware Update May Fail When Using HPE Synergy Service Pack (SSP) 2024.01.01 (or Earlier)
Last update date:
2/27/2024
Affected products:
HPE Synergy 480 Gen10 Compute Module
HPE Synergy 480 Gen10 Plus Compute Module
HPE Synergy 480 Gen11 Compute Module
HPE Synergy 660 Gen10 Compute Module
HPE Synergy Composer
HPE Synergy Composer 2
HPE OneView
Affected releases:
HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 February 27, 2024 The Resolution section has been updated with the SSP version containing the solution. 1 February 02, 2024 Original document release. For any HPE Synergy compute modules listed in the Scope section below, performing a drive firmware update may fail when using SSP 2024.01.01 (or earlier). If using the OneView Server Profile firmware update options, or manually by uploading the firmware package (FWPKG) file via the HPE Integrated Lights-Out (iLO) GUI, an installation task of the FWPKG component may enter an exception state in the iLO installation queue, as shown below. "Exception UEFI_task_Universal Firmware Package for drives - <drive model number>" "Loading firmware file <file name.fwpkg>. It might take several minutes. The file was read successfully. Cannot find the specified device." This firmware update failure occurs due to an issue to properly identify whether the drives are directly connected to the system board, or connected to an HPE Smart Array controller.
Scope
In the scenario described above, any HPE OneView version managing the following compute modules: HPE Synergy 480 Gen10 Compute Module HPE Synergy 480 Gen10 Plus Compute Module HPE Synergy 480 Gen11 Compute Module HPE Synergy 660 Gen10 Compute Module
Resolution
To avoid this issue, use SSP 2024.01.02 (or later) to perform firmware updates with HPE OneView. This version can be found at the HPE Synergy Software Releases page. If this issue has already occurred while installing the FWPKG file from the iLO repository, perform either of the following workarounds: If drives are connected to an HPE Smart Array controller Manually reboot the affected compute module. This step will clear the installation task with the exception state. OR If drives are directly connected to the system board (AHCI SATA) Delete the installation task with the exception state, and then reboot the compute module. The firmware update will be completed during the reboot. To delete the affected installation task, perform the following steps: From the iLO GUI, click Firmware & OS Software in the navigation tree, and then click Installation Queue. Click on the remove component icon. iLO will prompt to confirm the request. Select Yes. Reboot the compute module. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
