Operational Defect Database
BugZero found this defect 108 days ago.
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Hewlett Packard Enterprise | a00137615en_us
Advisory: HPE GreenLake for Block Storage MP - The User Interface Fails to Complete the Service Switch Replacement Action in Version 10.3.0 (or Later)
Last update date:
2/2/2024
Affected products:
HPE GreenLake for Block Storage MP
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
In the event of a switch failure in a switch configuration of the HPE GreenLake for Block Storage MP, an attempt to replace the failed switch results in the following error messages: Failed switches check: Bad switch FW version on sw2. Use the CLI command showswitch -svc to verify that both switches are present and in a normal state. If not, contact your next level of support for additional information. An internal error occurred: Bad switch FW version on sw2. Use the CLI command showswitch -svc to verify that both switches are present and in a normal state. If not, contact your next level of support for additional information. This attempt to replace the failed switch will prevent the customer from completing the replacement, as it will require an additional manual step to be performed by HPE Support personnel.
Scope
This issue impacts customer serviceable switch replacement from the GUI on HPE GreenLake for Block Storage MP Version 10.3.0 (or later).
Resolution
This issue will be resolved in a future version of HPE GreenLake for Block Storage MP. This advisory will be updated when a resolution is available. As a workaround, contact HPE Services on the HPE website to log a new case to replace the failed switch manually. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center .
