Operational Defect Database
BugZero found this defect 28 days ago.
Data sources
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Hewlett Packard Enterprise | a00137630en_us
Advisory: Agentless Management Service - AMS for Windows Server Operating System Will Unexpectedly Stop Functioning With Exception Code 0xc0000409 on ProLiant Gen10/Gen10 Plus/Gen11 Servers
Last update date:
4/22/2024
Affected products:
HPE ProLiant DL110 Gen10 Plus Telco server
HPE ProLiant DL110 Gen11
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL20 Gen10 server
HPE ProLiant DL320 Gen11
HPE ProLiant DL325 Gen10 Plus server
HPE ProLiant DL325 Gen10 Plus v2 server
HPE ProLiant DL325 Gen10 server
HPE ProLiant DL325 Gen11
HPE ProLiant DL345 Gen10 Plus server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
The Agentless Management Service for Windows Server operating system will terminate unexpectedly with Exception code 0xc0000409, as shown in the image below, if the network controller description contains a Unicode of two-byte characters. This issue has been observed on ProLiant Gen10 and Gen11 servers running the Japanese Windows Server operating system and the Network Adapter controller description is renamed using Japanese key characters.
Scope
Any ProLiant Gen10/Gen10 Plus or Gen11 server running Windows Server 2016, 2019, or 2022 and Agentless Management Service (AMS) 2.51.4.1 (or earlier) for Gen10 or Gen10 Plus, and AMS version 3.40.0.0 (or earlier) for Gen11 servers, when the Network Controllers description contains Unicode two-byte characters.
Resolution
This issue has been fixed with the following version of AMS: Gen11 version 3.40.0.1: HPE Gen11 Agentless Management Service for Microsoft Windows x64 Gen10 and Gen10 Plus version 2.51.4.2: Agentless Management Service for Microsoft Windows x64 As a workaround for earlier versions, change the Network Controllers description using regular ASCII characters. Select a US Keyboard entry before changing the Network Controllers Description. Revision History Document Version Release Date Details 3 April 22, 2024 Updated Resolution with permanent fix. 2 February 7, 2024 ProLiant Gen10 Plus servers are also affected. Added a missing character to the error code and added picture of the error. 1 February 5, 2024 Original Document Release. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
