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BugZero found this defect 103 days ago.
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Hewlett Packard Enterprise | a00137687en_us
Advisory: HPE ProLiant for Microsoft Azure Stack Hub Gen10 Solution - HPE Smart Array Gen10 and Gen10 Plus Controller Driver for Microsoft Azure Stack Hub Solution Update Bundle 4.2.0 or 4.3.0 May Cause an I/O Control Request Timeout Issue
Last update date:
2/7/2024
Affected products:
HPE Smart Array E208e-p Controller
HPE Smart Array E208i-a Controller
HPE Smart Array E208i-p Controller
HPE Smart Array P408e-p Controller
HPE Smart Array P408i-a Controller
HPE Smart Array P408i-p Controller
HPE Smart Array P816i-a Controller
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
A rare issue has been identified in the HPE ProLiant for Microsoft Azure Stack Hub Gen10 solution. In certain scenarios involving multiple concurrent SRB_FUNCTION_IO_CONTROL function calls (I/O control requests), to retrieve drive firmware information (IOCTL_FIRMWARE_FUNCTION_GET_INFO ) within Azure Stack Hub storage, excessive I/O request response times may occur, particularly in environments with 12 or more cluster nodes and a significant volume of I/O control requests. This occurs when using a Smart Array SR Gen10 controller running SmartPQI Driver for Windows v1010.42.0.1020, which is part of HPE ProLiant for Microsoft Azure Stack Hub Solution Update Bundle 4.2.0 and 4.3.0. These prolonged response times have the potential to generate a cascading effect manifested as Storage Spaces Direct (S2D) I/O timeouts, potentially resulting in cluster node outages. When this occurs, a Storport Event 500 will log a timeout on a SrbFunction 2 command, followed by a reset and then all the drives being marked unresponsive. Microsoft-Windows-Storage-Storport-Operational.EVTX Provider = Microsoft-Windows-StorPort Event ID = 500 Level = 2 (Error) Example description: "A request timed out for Storport Device (Port = 2, Path = 2, Target = 2, Lun = 14). Corresponding Class Disk Device Guid is { 623204f3-7a31-5523-a7ac-36f3fe830302}."
Scope
Any of the following HPE Smart Array SR Gen10 controllers running SmartPQI Driver for Windows v1010.42.0.1020 or later in HPE ProLiant for Microsoft Azure Stack Hub Gen10 solution are affected by this issue: HPE Smart Array P408i-p SR Gen10 Controller HPE Smart Array P408e-p SR Gen10 Controller HPE Smart Array P408i-a SR Gen10 Controller HPE Smart Array E208i-p SR Gen10 Controller HPE Smart Array E208e-p SR Gen10 Controller HPE Smart Array E208i-a SR Gen10 Controller HPE Smart Array P816i-a SR Gen10 Controller
Resolution
This behavior will be resolved in future releases of the HPE ProLiant for Microsoft Azure Stack Hub Solution Update Bundle, and this document will be updated when more information is available. As a workaround, perform the following operation on each cluster node: Create a new REG_BINARY type Microsoft Windows registry setting named "DisableSendingBmicSDUS" under HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SmartPqi\Parameters\Device and set the value to "hex:01." This registry setting will allow the Smart Array Gen10 controller to use its cached drive firmware version and a SCSI INQUIRY will not be sent to the drives for every IOCTL_FIRMWARE_FUNCTION_GET_INFO request. CAUTION: This document contains information about how to modify the registry. Use the Registry Editor at your own risk! The registry should be backed up before modifying it. If the Registry Editor is used incorrectly, serious issues could occur that may require a reinstallation of the operating system. For more information about how to back up, restore, and modify the registry, see Microsoft Knowledge Base Article 256986, titled Windows registry information for advanced users. Click here to view Microsoft Knowledge Base Article 256986 . Disclaimer: the link above will take you outside the HPE website. HPE is not responsible for content outside of its domain. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
