Operational Defect Database
BugZero found this defect 90 days ago.
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Hewlett Packard Enterprise | a00137862en_us
Advisory: HPE Network Adapters - Certain HPE Broadcom-Based Network Adapters May Experience Network Link Loss on Microsoft Windows Virtual Machine's After Upgrading Certain Driver Versions On the Host VMware ESXi Operating System
Last update date:
2/20/2024
Affected products:
HPE Ethernet 10Gb 2-port 530FLR-SFP+ Adapter
HPE Ethernet 10Gb 2-port BASE-T 57810S Adapter
HPE Ethernet 10Gb 2-port SFP+ 57810S Adapter
HPE Flex-10 10Gb 2-port 530FLB Adapter
HPE Flex-10 10Gb 2-port 530M Adapter
HPE FlexFabric 10Gb 2-port 534FLB Adapter
HPE FlexFabric 10Gb 2-port 534M Adapter
HPE FlexFabric 10Gb 2-port 536FLB Adapter
HPE FlexFabric 10Gb 2-port FLR-SFP+ 57810S Adapter
HPE FlexFabric 10Gb 2-port FLR-T 57810S Adapter
HPE FlexFabric 10Gb 4-port FLR-T 57840S Adapter
HPE FlexFabric 20Gb 2-port 630FLB Adapter
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On HPE platforms configured with any of the HPE Broadcom-based network adapters listed in the Scope section below; the network adapter may experience network link loss on Microsoft Windows Virtual Machines after upgrading the host Operating to VMware ESXi 8.0 (or later), or after updating the network driver/firmware combination in VMware ESXi 7.x that includes bnxtnet driver version 224.0.x.x (or later). Windows Virtual Machines(VMs) may suddenly lose connectivity to all or some network destinations; and connectivity is restored by disconnecting and reconnecting the vNIC, or migrating the Virtual Machine to another VMware ESXi host. During these operations, the vNIC may generate a message in the VMware ESXi kernel logs similar to the following: "Vmxnet3: 21700: vmname.eth0,xx:xx:xx:xx:xx:xx, portID(xxxxxxxx): Hang detected,numHangQ: 1, enableGen: 1049" This issue has only been reported for Windows Virtual Machines using vmxnet3 as vNIC; however, it could affect other guest Operating Systems and other vNIC types. The affected async driver version 224.0.x.x (or later) has an issue that can miss the TX packet completion under certain circumstances. This could block the vNIC TX queues of the Virtual Machine, and thus block some or all packets leaving the vNIC. For additional information, refer to the following VMware Knowledge Base Article: Windows VMs experience full or partial loss of network connectivity on ESXi hosts using certain versions of bnxtnet drivers (93580)
Scope
Any HPE platform configured with any of the following HPE Broadcom-based network adapters: Broadcom BCM57414 Ethernet 10/25Gb 2-port SFP28 Adapter for HPE (P26262-B21) Broadcom BCM57414 Ethernet 10/25Gb 2-port SFP28 OCP3 Adapter for HPE (P10115-B21) HPE Ethernet 10/25Gb 2-port FLR-SFP28 BCM57414 Adapter (817709-B21) HPE Ethernet 10/25Gb 2-port SFP28 BCM57414 Adapter (817718-B21) HPE Ethernet 10Gb 2-port BASE-T BCM57416 Adapter (813661-B21) HPE Ethernet 10Gb 2-port FLR-T BCM57416 Adapter (817721-B21) HPE Ethernet 10Gb 2-port SFP+ BCM57414 Adapter (P08421-B21) HPE Ethernet 10Gb 2-port FLR-SFP+ BCM57414 Adapter (P08440-B21) Broadcom BCM57412 Ethernet 10Gb 2-port SFP+ OCP3 Adapter for HPE (P26256-B21) Broadcom BCM57412 Ethernet 10Gb 2-port SFP+ Adapter for HPE (P26259-B21) Broadcom BCM57416 Ethernet 10Gb 2-port BASE-T OCP3 Adapter for HPE (P10097-B21) Broadcom BCM57416 Ethernet 10Gb 2-port BASE-T Adapter for HPE (P26253-B21) Broadcom BCM57504 Ethernet 10/25Gb 4-port SFP28 Adapter for HPE (P26264-B21) Broadcom BCM57504 Ethernet 10/25Gb 4-port SFP28 OCP3 Adapter for HPE (P26269-B21) Note: The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice: HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
Resolution
To resolve this issue, the following firmware and driver combination: VMware ESXi 8.0 driver: HPE Broadcom NetXtreme-E Drivers for VMware vSphere 8.0 Version 2023.11.00 (or later) VMware ESXi 7.0 driver: HPE Broadcom NetXtreme-E Drivers for VMware vSphere 7.0 Version 2023.11.00 (or later) VMware ESXi firmware for Gen10 (or prior): HPE Broadcom NetXtreme-E Firmware Package for BCM5741x adapters Version 227.1.111000 (or later) VMware ESXi firmware for Gen10 Plus (or later): Broadcom Firmware Package for BCM5741x adapters Version 227.1.111.0 (or later) Disclaimer: One or more of the links above will take you outside the HPE website. HPE is not responsible for content outside of its domain. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
