Operational Defect Database
BugZero found this defect 81 days ago.
Data sources
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Hewlett Packard Enterprise | a00138123en_us
Advisory: Red Hat Enterprise Linux 9.3 – Intel QuickAssist Technology (QAT) Service "Failed to Start" on Red Hat Enterprise Linux 9.3
Last update date:
2/29/2024
Affected products:
HPE Cray Supercomputing XD2000
HPE Cray Supercomputing XD670
HPE ProLiant DL110 Gen11
HPE ProLiant DL360 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE ProLiant DL560 Gen11
HPE Synergy 480 Gen11 Compute Module
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On HPE servers with Intel processors with Intel QuickAssist Technology (QAT) running Red Hat Enterprise Linux 9.3 when attempting to use QAT software from the terminal, the message "Failed to start QAT service" is displayed. Journal log of qat service: The QAT service failing to start occurs because the SELinux security module does not have sufficient permissions for the qat_init.sh script to function on Red Hat Enterprise Linux 9.3.
Scope
Any HPE server with Intel processors with Intel QAT and running Red Hat Enterprise Linux 9.3.
Resolution
The selinux policy is targeted to be updated via the next RHEL 9.3 z-stream update. This issue has a bug report (RHEL-17947) at Red Hat. As a workaround, update the selinux-policy and selinux-policy-targeted package to version "38.1.23-1.el9_3.2" (or later). https://access.redhat.com/errata/RHBA-2024:0770 If using the QAT software for the GA image release, below are two suggested workarounds: To set SELinux in permissive mode OR To manually compile the QAT software source from Intel github. https://github.com/intel/qatlib Refer to the additional instructions section for more detail on manually installation. This advisory will be updated when additional information is available. Disclaimer: One or more of the links above will take you outside the HPE website. HPE is not responsible for content outside of its domain. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
