Operational Defect Database
BugZero found this defect 75 days ago.
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Hewlett Packard Enterprise | a00138189en_us
Advisory: HPE OneView for VMware vCenter - Firmware Update May Fail While Using VMware Lifecycle Manager During Staging Operation
Last update date:
3/7/2024
Affected products:
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 Plus server
HPE ProLiant DL385 Gen10 Plus server
HPE Synergy 480 Gen10 Compute Module
HPE Synergy 480 Gen10 Plus Compute Module
HPE Synergy 480 Gen11 Compute Module
HPE OneView
Affected releases:
HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
On HPE OneView for VMware vCenter (OV4VC) 11.4, a firmware update may fail while using VMware Lifecycle Manager during the staging operation. When this issue occurs, the VMware Lifecycle Manager will report the message: " The remediation of host is failed due to potentially transient reasons. The STAGE_UPDATE for host failed on HSM ." HPE OneView for VMware vCenter will also fail to edit/update the OneView Server profile with a new firmware baseline. Example of ovm.log entries: 2023-09-06 20:11:00,438 10310 140574531245824 INFO vlcm.actions.action_utils stage_action Exception in Stage Action. Failed Stage Action for host host-2389350 and error is "Error Occurred while staging firmware components" Example of ssl_request_access log from OneView Support dump: [26/Sep/2023:21:59:23.047 +0000] 10.0.21.30 TLSv1.2 ECDHE-RSA-AES256-SHA "GET /rest/server-profiles/5a37058a-2cc0-49c9-9a62-dcbf6783fff5 HTTP/1.1" 200 5946 "" "" 43842 ZRNUO5AQbXXD5oDUER8YvQAAABU 3600 [26/Sep/2023:21:59:23.101 +0000] 10.0.21.30 TLSv1.2 ECDHE-RSA-AES256-SHA "PUT /rest/server-profiles/5a37058a-2cc0-49c9-9a62-dcbf6783fff5 HTTP/1.1" 202 - "" "" 72682 ZRNUO7vEDNBkss72FVM3xwAAAHk 5200
Scope
HPE OneView for VMware vCenter (OV4VC) 11.4.0 and HPE OneView 8.50 or later.
Resolution
This issue is fixed in HPE OneView for VMware 11.5.0. Update to OV4VC 11.5.0 in order to update the firmware. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
