Operational Defect Database
BugZero found this defect 68 days ago.
Data sources
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Hewlett Packard Enterprise | a00138320en_us
Advisory: HPE Intel-Based Gen11 Systems - Cannot Boot to Microsoft Windows Server 2022 When the Protected Region Memory Range Region (PRMRR) Size Is Set to 512GB
Last update date:
3/13/2024
Affected products:
HPE ProLiant DL110 Gen11
HPE ProLiant DL320 Gen11
HPE ProLiant DL360 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE ProLiant DL560 Gen11
HPE ProLiant ML110 Gen11
HPE ProLiant ML350 Gen11
HPE Alletra Storage Server 4110
HPE Alletra Storage Server 4120
HPE Alletra Storage Server 4140
HPE Synergy 480 Gen11 Compute Module
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On any of the HPE Intel-based ProLiant, Alletra and Synergy systems mentioned in the Scope section below, configured with Intel E5 platform processors (SPR XCC, MCC or EMR XCC processors which support 512 GB PRMRR), Full DIMMs (Or one DIMM per channel, total memory size over 512 GB) and the Protected Region Memory Range Region (PRMRR) is set to 512GB in the BIOS/Platform Configuration (RBSU), the system cannot boot into Windows Server 2022. When this occurs, the system will display the HPE logo screen, followed by a reboot and then the Power-On Self-Test (POST) screen; however, no error messages will be displayed.
Scope
Any of the following systems configured with Intel E5 platforms processors and default RBSU settings: HPE Alletra 4120 HPE Alletra 4110 HPE ProLiant 380a Gen11 Server HPE Alletra 4140 HPE ProLiant DL110 Gen11 Server HPE ProLiant DL360/DL380/ML350 Gen11 Server HPE ProLiant DL560 Gen11 Server HPE ProLiant ML110/DL320 Gen11 Server HPE Synergy 480 Gen11 Compute Module
Resolution
This issue will be fixed in a future Microsoft Windows Server 2022 Cumulative Update 5B patch, and this document will be updated when more information is available. As a workaround, follow the steps below: Important: Before booting into Windows Server 2022, Load defaults from the BIOS/Platform Configuration (RBSU) settings which can be accessed by pressing F9 during boot. Enable TME under System Configuration > BIOS/Platform Configuration (RBSU) > Memory Options > Memory Encryption Options > Total Memory Encryption (TME). Enable Intel(R) Software Guard Extensions (SGX) and set the PRMRR Size under System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Intel Security Options. PRMRR size can be set to 256MB, 512MB, 1G, 2G, 4G, 8G, 16G, 32G, 64G, 128G, 256G. Note: Do not set the size to 512GB. Save and reboot. Boot into Windows Server 2022. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
