Operational Defect Database
BugZero found this defect 67 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00138346en_us
Advisory: HPE Network Adapters - The World Wide Name of the HPE Synergy 3820C 10/20Gb Converged Network Adapter Will Be Set to Zeroes When Using HPE OneView to Configure the Server Profile With the Physical Network Adapter Addresses
Last update date:
3/14/2024
Affected products:
HPE Synergy 3820C 10/20Gb Converged Network Adapter
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On any HPE Synergy Compute Module configured with an HPE Synergy 3820C 10/20Gb Converged Network Adapter (777430-B21), with HPE OneView version 7.20 (or later) and HPE iLO 5 version 2.72 (or later) installed; when an HPE OneView profile is assigned to a server that contains the HPE Synergy 3820C 10/20Gb Converged Network Adapter in an attempt to configure the physical WWN addresses for the adapter, the network adapter will incorrectly configure its fibre connections with a "00:00:00:00:00:00:00:00" string instead of the actual Physical World Wide Name (WWN). The following example was taken from the "HPE iLO System Information > Network" page: Additionally, if there are boot targets configured through HPE OneView, the network adapter will update all of its targets with the same target WWN and LUN ID instead of just one. As a consequence, any defined zoning that includes the server (initiator) will be invalid and the server will fail to boot from the zoned volumes.
Scope
Any HPE Synergy Compute Module configured with an HPE Synergy 3820C 10/20Gb Converged Network Adapter (777430-B21), with HPE OneView version 7.20 (or later) and HPE iLO 5 version 2.72 (or later) installed.
Resolution
As a workaround, create a new profile using virtual WWN addresses. This advisory will be updated when a future network adapter firmware version with the fix becomes available. Note: For more information about Synergy supported configurations, refer to the HPE Synergy Firmware Comparison Tool. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
