Operational Defect Database
BugZero found this defect 63 days ago.
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Hewlett Packard Enterprise | a00138384en_us
Advisory: HPE ProLiant Servers - A Purple Diagnostic Screen (PSOD) May Occur Systems With HPE Smart Array Controllers Running VMware ESXi 7.0 Or Later With Smartpqi Driver Version 70.4532.0.108 Or Earlier
Last update date:
3/18/2024
Affected products:
HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers
HPE Apollo 4200 Gen10 Server
HPE Apollo 4510 Gen10 System
HPE SR Gen10 Plus Controllers
HPE Smart Array E208e-p Controller
HPE Smart Array E208i-a Controller
HPE Smart Array E208i-p Controller
HPE Smart Array P408e-p Controller
HPE Smart Array P408i-a Controller
HPE Smart Array P408i-p Controller
HPE Smart Array P800 Controller
HPE Smart Array P812 Controller
Affected releases:
HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers
Fixed releases:
No fixed releases provided.
Description:
Info
On any HPE ProLiant server running VMware ESXi 7.0 (or later), and configured with any of the HPE Smart Array controllers with smartpqi driver version 70.4532.0.108 (or earlier) listed in the Scope section below, a Purple Diagnostic Screen (PSOD) similar to the following may be experienced: @BlueScreen: #GP Exception 13 in world 2107921:fdsAIO @ 0x4200203f2518 Code start: 0x42001f800000 VMK uptime: 16:07:58:09.975 0x4538dc81b910:[0x4200203f2518]GFCRemoveSectionHeader@esx#nover+0x8 stack: 0x45b91ae335d0 0x4538dc81b930:[0x4200203f25ec]GFCEvictLRUSectionHeaders@esx#nover+0x59 stack: 0x0 0x4538dc81b960:[0x4200203f2824]GFCGetSectionHeader@esx#nover+0x209 stack: 0x45b900040000 0x4538dc81b9e0:[0x4200203f3a6d]GFC_Get@esx#nover+0x1d2 stack: 0x0 0x4538dc81bac0:[0x42002040615c]SEResource_Get@esx#nover+0x49d stack: 0x45d912819f29 0x4538dc81bb90:[0x4200203faf2e]SESparseWalkHierarchy@esx#nover+0x78b stack: 0x45d912bdc990 0x4538dc81bca0:[0x4200203fe581]SESparseAsyncFileIO@esx#nover+0x1952 stack: 0x4538dc81be00 0x4538dc81be80:[0x4200203f185c]COW_AsyncIO@esx#nover+0x75 stack: 0x4309682794d0 0x4538dc81beb0:[0x42001f84a9df]FDSAsyncIOIssueFn@vmkernel#nover+0x50 stack: 0x43096c4c3eb0 0x4538dc81bf00:[0x42001f84fe47]LibAIODoAsyncIO@vmkernel#nover+0x84 stack: 0x3d5 0x4538dc81bf40:[0x42001f8da299]HelperQueueFunc@vmkernel#nover+0x1d2 stack: 0x4538dc820b48 0x4538dc81bfe0:[0x42001fbb3b09]CpuSched_StartWorld@vmkernel#nover+0x86 stack: 0x0 0x4538dc81c000:[0x42001f8c4d7f]Debug_IsInitialized@vmkernel#nover+0xc stack: 0x0 base fs=0x0 gs=0x42004e400000 Kgs=0x0
Scope
This issue is due to the smartpqi async driver and has been observed on HPE ProLiant Servers with HPE Smart Array controllers running VMware ESXi 7.0 (or later) with smartpqi async driver version 70.4532.0.108 or earlier.
Resolution
To resolve this issue, update the ESXi 7.0 (or later) smartpqi driver using the following URL: HPE ProLiant Gen10 Smart Array and Gen10 Plus and Gen11 Smart RAID Controller Driver for VMware vSphere 7.0 (Driver Component) RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
