Operational Defect Database
BugZero found this defect 32 days ago.
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Hewlett Packard Enterprise | a00138425en_us
Advisory: HPE MR Gen10 Plus/Gen11 Controllers - The Health Status Is Erroneously Displayed As "OK" In The Server Health Tab After a Drive or Storage Volume is in a Failed State
Last update date:
4/18/2024
Affected products:
HPE Alletra Storage Server 4110
HPE Alletra Storage Server 4120
HPE StoreEasy 1000 Storage
HPE Compute MR Gen11 Controllers
HPE MR Gen10 Plus Controllers
HPE ProLiant DL20 Gen10 Plus server
HPE ProLiant DL20 Gen11
HPE ProLiant DL320 Gen11
HPE ProLiant DL325 Gen10 Plus v2 server
HPE ProLiant DL325 Gen11
HPE ProLiant DL345 Gen10 Plus server
HPE ProLiant DL345 Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Scenario 1 While attached to HPE MR Gen10 Plus/Gen11 controllers, on drives that display a predictive failure or failed state, the drive status is changed to a "warning/critical" health value on the HPE Integrated Lights-Out (iLO) Storage Information page, but the status erroneously shows "OK" in the iLO Server Health tab. The drive status is correct in the iLO Storage Information page: The storage status is incorrect in the iLO Server Health tab: Scenario 2 While attached to HPE MR Gen10 Plus/Gen11 controllers, Storage Volume displays a Degraded state, the Volumes status is change to a “warning” health value on the HPE Integrated Lights-Out (iLO) Storage Information page, but the status erroneously shows "OK" in the iLO Server Health tab. The Volume status is correct in the iLO Storage Information page: The storage status is incorrect in the iLO Server Health tab:
Scope
This advisory applies to all HPE MR Gen10 Plus/Gen11 controllers.
Resolution
Drives in a predictive failure or failed state display the correct status in the iLO Storage Information page. This issue will be fixed in a future HPE MR controller firmware release. This document will be updated when more information is available. Revision History Document Version Release Date Details 2 April 18, 2024 Updated the title to add "Storage Volume", divided the Description section to show two scenarios (adding Scenario 2), and updated images 1 March 19, 2024 Original Document Release RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
