Operational Defect Database
BugZero found this defect 61 days ago.
Data sources
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Hewlett Packard Enterprise | a00138436en_us
Advisory: HPE Integrated Lights-Out 6 (iLO 6) – Integrated Remote Console (IRC) Virtual Keyboard and Mouse Stop Responding When VMware Quickboots Qual Test That Performs 1000 Quickboots Is Performed with iLO 6 IRC Connected
Last update date:
3/20/2024
Affected products:
HPE Integrated Lights-Out 6 (iLO 6)
Affected releases:
HPE Integrated Lights-Out 6 (iLO 6)
Fixed releases:
No fixed releases provided.
Description:
Info
On an HPE ProLiant Gen11 server, in a scenario where a Quickboots Qual test between the counts of 100-1000 is performed on a VMware host OS keeping HPE Integrated Lights-Out 6 (iLO 6) Integrated Remote Console (IRC) connected, the host OS viewed via the iLO 6 Remote Console, may seem to stop responding. In such cases, the iLO 6 Remote Console has stopped responding and not the host OS. The host is functioning as expected and is still accessible via SSH. iLO 6 IRC functions as expected when a single Quickboot is attempted.
Scope
Any HPE ProLiant Gen11 server with VMware ESXI hypervisor.
Resolution
As a workaround, reboot the host and iLO Remote Console will function as expected. This advisory will be updated if additional solutions become available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
