Operational Defect Database
BugZero found this defect 61 days ago.
Data sources
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Hewlett Packard Enterprise | a00138449en_us
Advisory: HPE ProLiant/Apollo Gen10 Servers or Synergy Gen10 Compute Modules - Systems Network PXE Booted May Become Unresponsive And Require Power Cycle To Recover
Last update date:
3/20/2024
Affected products:
HPE Apollo 4200 Gen10 Server
HPE Apollo 4500 System
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 server
HPE ProLiant DL560 Gen10 server
HPE ProLiant DL580 Gen10 server
HPE ProLiant ML110 Gen10 server
HPE ProLiant ML350 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
In rare instances, HPE ProLiant Gen10 servers that use a network PXE boot may become unresponsive. All operations on the server will stop functioning, and the server will not respond to any user input. Attempts to use the virtual NMI button through Integrated Lights-Out to force a server crash will be unsuccessful. Server recovery requires one of the following alternatives: A physical or virtual (through the integrated Lights-Out interface) power button press and hold. This will power off the server. The server can then be powered on with another momentary power-button press. OR Use the "cold boot" option in the Integrated Lights-Out interface to power off the server and power it on again automatically. This is the recommended option if available.
Scope
This issue will affect the servers listed below. In addition, this has only been observed on servers that use a network PXE boot where the PXE boot image is VMware ESXi 7.0. However, servers using alternative operating system PXE boot images could be affected. HPE Apollo 4200 Gen10 Server HPE Apollo 4500 System HPE ProLiant BL460c Gen10 Server Blade HPE ProLiant DL120 Gen10 Server HPE ProLiant DL160 Gen10 server HPE ProLiant DL180 Gen10 server HPE ProLiant DL360 Gen10 server HPE ProLiant DL380 Gen10 server HPE ProLiant DL560 Gen10 server HPE ProLiant DL580 Gen10 server HPE ProLiant ML110 Gen10 server HPE ProLiant ML350 Gen10 server HPE ProLiant XL170r Gen10 Server HPE ProLiant XL190r Gen10 Server HPE Synergy 480 Gen10 Compute Module HPE Synergy 660 Gen10 Compute Module
Resolution
This issue is resolved with System ROM version 3.10. Note: HPE recommends updating the System ROM at the earliest opportunity on operating environments similar to what has been described in the Scope section. To download the System ROM, perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center . 2.Enter a product name (e.g., " DL380 Gen10") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Select the Software Type "BIOS" -Select the Subtype "System ROM" -For further filtering if needed select the specific Operating System from the Operating Environment Type. 4.Locate and select the System ROM 3.10 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click Download. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
