Operational Defect Database
BugZero found this defect 55 days ago.
Data sources
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Hewlett Packard Enterprise | a00138522en_us
Advisory: HPE SR Gen11 Controllers - When An HPE ProLiant Server Is Rebooting, "BatteryMissing" And Controller Write Cache Status "Degraded" Logs May Occur
Last update date:
3/26/2024
Affected products:
HPE ProLiant DL110 Gen11
HPE ProLiant DL320 Gen11
HPE ProLiant DL325 Gen11
HPE ProLiant DL345 Gen11
HPE ProLiant DL360 Gen11
HPE ProLiant DL365 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE ProLiant DL385 Gen11
HPE ProLiant DL560 Gen11
HPE ProLiant DX365 Gen11
HPE ProLiant ML110 Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
HPE ProLiant Gen11 servers create a RAID volume with write-cache enabled. When the server is rebooting, "BatteryMissing" and write cache "Degraded" logs may appear in the Integrated Management Log (IML):
Scope
This issue occurs on all HPE ProLiant Gen11 servers that have the following HPE SR Storage Controller with firmware version 03.01.26.036: HPE SR932i-p Gen11 (32 Internal Lanes/8GB Wide Cache) SPDM PCI Plug-in Storage Controller (P47184-B21)
Resolution
This issue will be resolved in a future controller firmware release. As a workaround, if this issue occurs, reboot the system again. This document will be updated when more information becomes available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
