Operational Defect Database
BugZero found this defect 53 days ago.
Data sources
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Hewlett Packard Enterprise | a00138548en_us
Advisory: HPE SR Gen10 Plus Controllers - Controller Firmware Versions Earlier Than 3.1.26.036 May Encounter Lockup Issues
Last update date:
3/28/2024
Affected products:
HPE SR Gen10 Plus Controllers
HPE ProLiant DX385 Gen10 Plus v2 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
HPE SR Gen10 Plus controllers may stop responding and randomly reboot. On reboot, the controller will display the lockup reason code. When this issue is encountered, depending on the AMD or Intel platform, the following messages will appear: On an AMD Server (Note: "Slot 12" may vary) The controller lockup message is seen in the Integrated Management Log (IML), and it may or may not accompany with UMCE: 1901-Slot 12 Smart Array - Controller failed on previous power-up due to lock up code 0x1084. Action: 1. Update the controller to the latest firmware version. 2. If the issue persists, replace the controller. On an Intel Server The IML message or lockup message may not be seen during POST, but the message below is seen in dmesg of the Linux CVM: [24.734207] smartpqi 0000:00:08.0: controller is offline: status code 0x1084
Scope
This advisory applies to the following HPE SR Gen10 Plus controllers: HPE SR416i-a Gen10 Plus x16 Lanes 4GB Cache NVMe/SAS 24G Controller HPE SR932i-p Gen10 Plus x32 Lanes 8GB Wide Cache NVMe/SAS 24G PCIe4 x16 Controller
Resolution
The issue is resolved by updating to firmware version 3.1.26.036, available at the following URL: Firmware Package - HPE SR932i-p Gen10 Plus /SR416i-a Gen10 Plus/SR932i-p Gen11/SR416ie-m Gen11 Controllers RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
