Operational Defect Database
BugZero found this defect 45 days ago.
Data sources
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Hewlett Packard Enterprise | a00138631en_us
Advisory: HPE ProLiant DX Servers - Disk Firmware Upgrade on MB006000JYDNF and MB008000JYDPC Drives to Version HPD2 on Nutanix Systems Requires Serial Number Correction in the Nutanix Database
Last update date:
4/5/2024
Affected products:
HPE ProLiant DX360 Gen10 Plus server
HPE ProLiant DX360 Gen10 server
HPE ProLiant DX380 Gen10 Plus server
HPE ProLiant DX380 Gen10 server
HPE ProLiant DX380 Gen11
HPE ProLiant DX385 Gen10 Plus server
HPE ProLiant DX385 Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
When performing a firmware upgrade to version HPD2 on HPE disk models MB006000JYDNF or MB008000JYDPC, an issue occurs where the disks will be offline and no longer automatically mounted on a Nutanix system. This occurs because the Nutanix system cannot automatically handle a change in the disk serial number that happens during the firmware upgrade, and as a result, the disks will not be available and cannot be mounted. The firmware upgrade is done via the HPE ProLiant SPP 2022.09.01.00 (or later) or via an individual update using the Online HDD/SSD Flash Component . The following is an example of how the serial number change would look: Physical Drives - Firmware HPD0 Location Model Serial Number Firmware Capacity Slot 1 1I,3,1 MB008000JYDPC WWZ1V5C40000E3023QRL HPD0 8 TB Slot 1 1I,3,2 MB008000JYDPC WWZ1TYTJ0000E30214UP HPD0 8 TB Slot 1 1I,3,3 MB008000JYDPC WWZ1TY450000E3023NBP HPD0 8 TB Slot 1 1I,3,4 MB008000JYDPC WWZ1V3EE0000E3024JV7 HPD0 8 TB After Upgrade: Physical Drives - Firmware HPD2 Location Model Serial Number Firmware Capacity Slot 1 1I,3,1 MB008000JYDPC WWZ1V5C4 HPD2 8 TB Slot 1 1I,3,2 MB008000JYDPC WWZ1TYTJ HPD2 8 TB Slot 1 1I,3,3 MB008000JYDPC WWZ1TY45 HPD2 8 TB Slot 1 1I,3,4 MB008000JYDPC WWZ1V3EE HPD2 8 TB
Scope
HPE ProLiant DX servers with an LFF (Large Form Factor) disk backplane: HPE ProLiant DX360 Gen10 HPE ProLiant DX380 Gen10 HPE ProLiant DX360 Gen10 Plus HPE ProLiant DX380 Gen10 Plus HPE ProLiant DX380 Gen11 HPE ProLiant DX385 Gen11
Resolution
Nutanix support has a script to update the serial number of those disks in their database in order to avoid the issue. This is also documented by Nutanix in article KB13488 - this page requires a Nutanix Support account to log in. Contact Nutanix support and refer to Article #000013488 to obtain help with the script. Disclaimer: the link above will take you outside the HPE website. HPE is not responsible for content outside of its domain. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
