Operational Defect Database
BugZero found this defect 35 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00138778en_us
Advisory: HPE OneView - An Update for Firmware Components Can Cause an "Inconsistent Alert" Message and a "Staging Failed" Message When a Server Profile with a Firmware Baseline is Applied for HPE Integrated Lights-Out 5/6
Last update date:
4/16/2024
Affected products:
HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers
HPE Integrated Lights-Out 6 (iLO 6)
HPE OneView
Affected releases:
HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers, HPE Integrated Lights-Out 6 (iLO 6), HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
When updating firmware, an alert message and staging failed error message may appear as follows: " The following firmware components are inconsistent with the specified firmware baseline: {list of components that are inconsistent} (SHFW_021) Resolution Power cycle the server and wait for the power-on self-test (POST) to complete. If the problem persists, re-apply the server profile to update the firmware again. " " Stage failed for component {component_name} Stage failed ." The issue will occur when all of the following conditions are met: HPE Integrated Lights-Out (iLO 5/6) is in high security mode. The "Require Host Authentication" iLO setting has been set to disabled after the high security mode was enabled. OneView profile is using the "Firmware Only" installation method. NOTE : When enabling a high security mode in iLO, the "Require Host Authentication" is automatically set to "enabled." In FIPS and CNSA modes, the "Require Host Authentication" iLO setting cannot be set to disabled. In addition, after the profile apply is completed, the server may not power-on until the iLO is reset.
Scope
HPE OneView managing HPE ProLiant or Synergy Gen10 and Gen11 servers with the HPE Integrated Lights-Out 5/6 (iLO 5/6) in high security mode.
Resolution
This issue will be fixed in a future release of HPE OneView. This advisory will be updated when more information is available. As a workaround, select from the following options: Use the "Firmware only using Smart Update Tools" option for the installation method in the OneView server profile. OR If the "Firmware only using Smart Update Tools" cannot be used, use the "Firmware only" option in the OneView server profile and set the "Require Host Authentication" setting in iLO to "enabled" before applying the server profile. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
