Operational Defect Database
BugZero found this defect 34 days ago.
Data sources
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Hewlett Packard Enterprise | a00138803en_us
Advisory: HPE Superdome Flex 280 - After a Refresh of the System, an Intermittent Error, "Unable to Get Type Data Cannot Fetch BIOS Settings Schema for Server Hardware Type "HPE Superdome Flex nPartition" May Be Displayed in HPE OneView
Last update date:
4/16/2024
Affected products:
HPE OneView
HPE Superdome Flex 280 Server
Affected releases:
HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
In some instances, an HPE Superdome Flex 280 server may get the wrong Server Hardware Type (SHT). Instead of the correct "model=HPE Superdome Flex 280", it becomes "model=HPE Superdome Flex nPartition" after a refresh is performed on the server. This impacts or causes exceptions for all other servers in the HPE OneView domain as well. When this occurs, the following error is seen in the HPE OneView Server Hardware page: Error Message: Unable to get type data Cannot fetch BIOS settings schema for server hardware type "HPE Superdome Flex nPartition". An internal error has occurred. Resolution: Update the server's System ROM to the latest version and retry the operation. Note: This error can also be seen in any other server model under the OneView – Server Hardware page. In addition, the Server Hardware UI page for the HPE Superdome Flex 280 may show the wrong Model name (HPE Superdome Flex nPartition) as seen in the following screen capture:
Scope
This issue is observed in any version of HPE OneView 8.80 or earlier.
Resolution
This issue will be fixed in a future version of HPE OneView. As a workaround: The faulty Server Hardware Type must be deleted; however, when this particular issue occurs, the user is unable to make a GET call through the REST client to find out the faulty Server Hardware Type that needs to be deleted. In this case, the required faulty Server Hardware Type to be deleted is "HPE Superdome Flex nPartition." Perform the following steps to identify the faulty Server Hardware Type: 1. Open the browser, and press F12 to open the DevTools in the HPE OneView GUI. 2.Go to the "Network" tab, and clear the "Network log." 3. In HPE OneView, navigate to the "Servers -> Server hardware" page and select the faulty "HPE Superdome Flex 280" server. 4.> Switch to the "Inspect" window and apply a filter with this uri "/rest/index/trees/rest/server-hardware/" which will list only these type of rest calls. 5. Go to the "Preview" tab, and expand as follows: "Parents > server_hardware_types_to_server_hardware --> 0:(element) --> Resource -->" Verify the "name" field for SHT --> Pick the "uri" value corresponding to the faulty server hardware (which needs to be deleted). 6.Using a Rest Client, create a session token for your HPE OneView instance. 7. Using the token, now with the faulty Server Hardware Type "uri," and perform the delete action through rest call as below. https://{appl}/rest/server-hardware-types/{id} Note: Removing and re-adding the HPE Superdome 280 server does NOT fix the issue from being Flex nPar to being Flex 280. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
