Operational Defect Database
BugZero found this defect 32 days ago.
Data sources
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Hewlett Packard Enterprise | a00138863en_us
Advisory: HPE MR Gen10 Plus/Gen11 Controllers - Performing a Firmware Update Through the iLO GUI May Not Complete for the Controller, the Downstream Backplane, and the Downstream Drive
Last update date:
4/20/2024
Affected products:
HPE Compute MR Gen11 Controllers
HPE MR Gen10 Plus Controllers
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
When performing a firmware update for an HPE MR Gen10 Plus or Gen 11 storage controller through the iLO GUI, the update may not complete for the controller, the downstream backplane, and the downstream drive. When this issue occurs, the following error message will display in the iLO GUI: This is a timing issue when the controller is performing a Platform Level Data Model (PLDM) firmware update initialization. When this happens, the server and controller will function normally, but the firmware update through the iLO GUI will be unsuccessful.
Scope
The issue impacts all platforms that support HPE MR Gen10 Plus and Gen11 controllers.
Resolution
The issue will be resolved in the next controller firmware release. As a workaround, perform the following steps: Reset the iLO. Reboot the system. Proceed to perform the firmware update again through the iLO GUI. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
