Operational Defect Database
BugZero found this defect 26 days ago.
Data sources
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Hewlett Packard Enterprise | a00138979en_us
Advisory: VMware - VMware ESXi OS Installation Fails on HPE ProLiant Systems with VMware vSphere Distributed Services Engine Platforms with HPE Integrated Lights-Out 5 (iLO 5) Firmware Included in the Gen10/Gen10 Plus SPP 2024.04.00.00
Last update date:
4/24/2024
Affected products:
HPE ProLiant with VMware vSphere Distributed Services Engine
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
If an HPE ProLiant system with VMware vSphere Distributed Services Engine server is updated with the iLO 5 firmware included in the Gen10/Gen10 Plus Service Pack for ProLiant (SPP) 2024.04.00.00, the installation or reinstallation of the VMware ESXi Operating System will fail displaying error messages similar to the following: "Failed to offline DPU in Slot #" "Failed to start install task on DPU"
Scope
Any of the following HPE ProLiant systems with VMware vSphere Distributed Services Engine platforms running VMware ESXi 8.0 and configured with a Pensando Distributed Services Platform DSC-25 v2 10/25Gb 2-port SFP28 32GB Special Card (P47928-B21): HPE ProLiant DL380 Gen10 Plus 6326 Small 16TB Server with VMware vSphere Distributed Services Engine (P59780-B21) HPE ProLiant DL380 Gen10 Plus Medium 25TB Server with VMware vSphere Distributed Services Engine (P59781-B21) HPE ProLiant DL380 Gen10 Plus 6338 Large 38TB Server with VMware vSphere Distributed Services Engine (P59782-B21)
Resolution
There is no workaround for this issue. HPE recommends that customers do not update their servers with the Gen10/Gen10 Plus SPP 2024.04.00.00. Refer to the Customer Notice for the list of SPPs that are supported and certified with the HPE ProLiant with VMware vSphere Distributed Services Engine platforms: HPE ProLiant with VMware vSphere Distributed Services Engine - Supported ESXi Operating System and Service Pack for ProLiant (SPP) Releases Important: For platforms that upgraded to Gen10/Gen10 Plus SPP 2024.04.00.00, HPE recommends to go back to the supported SPP version 2023.09.00 (as noted in the Customer Notice above). VMware ESXi Operating upgrades are not affected as the upgrades are performed with the vSphere Lifecycle Manager (vLCM) service. A future release of the Gen10/Gen10 Plus SPP with a newer version of the HPE iLO 5 firmware will address this issue, and this advisory will be updated when the solution becomes available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
