Operational Defect Database
BugZero found this defect 25 days ago.
Data sources
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Hewlett Packard Enterprise | a00139036en_us
Advisory: HPE InfoSight - Support Case Creation Will Fail if the City Field is Left Blank
Last update date:
4/25/2024
Affected products:
HPE InfoSight
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
A support case can be created from the Case History tab of HPE InfoSight. The City field is not considered a mandatory field; however, if left blank, the following message will be displayed when attempting to create a new case: "Sorry, Unable to create case. Invalid response from WES"
Scope
In the scenario described above, any HPE platforms using HPE InfoSight.
Resolution
To avoid this issue, fill out all the fields under the Service Incident Address section. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
